shop.resmed.com/GB/en/Reviews:
364 reviews in the last 12 months997 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
23 Jun 2023
Verified review
Prompt and efficient
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AA
Anupam A.
Watford
23 Jun 2023
Verified review
True Value for Money…. For Life
My trusted stop for everything related to my sleep apnea. Quick, easy, value for money and super fast shipment.
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22 Jun 2023
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No problem's
You did what you said you would do, in time and with no problems.
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22 Jun 2023
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Good Customer Service
Delivery prompt & packaged well
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22 Jun 2023
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Effortless web site ordering. Efficient ordering
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22 Jun 2023
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Jus the concept of Trusted shops who behave fairly and have reachable customers service. No haggle exchanges
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21 Jun 2023
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Five star service
Very easy to navigate and shop online. Easy transaction, super fast delivery… Highly recommended…
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21 Jun 2023
Verified review
Great advice and Service, as usual. Had some difficulties initially as my Order was picked up by a European branch of ResMed, not the UK. (Possibly placed there by me by mistake?) Fortunately, most money was refunded before shipping to the UK. Buyers beware … check the Site details before ordering!
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CW
21 Jun 2023
Verified review
Nothing as all went through easily and quickly.
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21 Jun 2023
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A Tale of Two Experiences
Tried to order replacement parts for my Air Sense 10 and it was borderline impossible to figure out which part I should get. So I ordered the wrong (and not cheap) part.
Talked to customer service on the phone and they were extremely helpful and resolved my problem immediately.
Recommendation: fire the website designer. Replace with the person in charge of customer service.
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21 Jun 2023
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Very quick service
Arrived over night. Great service.
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21 Jun 2023
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advice on products
Every person I spoke to was very friendly and helpful
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21 Jun 2023
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Resmed
Arrived on time Good price
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20 Jun 2023
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19 Jun 2023
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19 Jun 2023
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19 Jun 2023
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19 Jun 2023
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Helpful staff quick delivery
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18 Jun 2023
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Pillow was sent out quickly. However I didn't find it at all comfortable.
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JG
John G.
coventry
17 Jun 2023
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