Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
Goods extremely over priced taking advantage of people having no choice because of illness.
Report review
22 Mar 2024
Verified review
Have made several purchases over the years with no problem.
Report review
21 Mar 2024
Verified review
Very expensive
I honestly believe that the products on sale are very expensive. Some NHS providers no longer supply masks etc so PATIENTS have no option but to purchase vital items .
The delivery and product are satisfactory. However, this is only about tracking. It would be preferable to have tracking information available immediately following the purchase. I received tracking information after the item arrived near my mail centre.
Report review
18 Feb 2024
Verified review
Insane prices for equipment to treat a medical condition.
Report review
2 Feb 2024
Verified review
Report review
13 Jan 2024
Verified review
Their products are First Class but too expensive! It rather takes advantage of people who have Sleep Apnea and need the enhanced full face masks which NHS doesn’t provide.
Report review
9 Jan 2024
Verified review
Product is OK 👍
Report review
2 Jan 2024
Verified review
Report review
27 Dec 2023
Verified review
Spares expensive
Good service however the cost of spare parts is extremely high.
Report review
25 Dec 2023
Verified review
Report review
28 Nov 2023
Verified review
Fast and efficient delivery
Report review
25 Nov 2023
Verified review
Report review
23 Nov 2023
Verified review
Chin strap
It was a chin strap. It fits but on some nights it moves forward or back on top of my head and comes loose
Report review
16 Nov 2023
Verified review
Well I needed the nose card prior to purchasing my last mask.
Report review
23 Oct 2023
Verified review
Not very quick delivery but otherwise ok.
Report review
9 Oct 2023
Verified review
On the whole a good experience.The despatch time is still slow. Notification of delivery was late in day. Unfortunately we were away at the time and despite not advising parcel to be left delivery was left on doorstep.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.