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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
Good service however the cost of spare parts is extremely high.
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25 Dec 2023
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28 Nov 2023
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Fast and efficient delivery
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25 Nov 2023
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23 Nov 2023
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Chin strap
It was a chin strap. It fits but on some nights it moves forward or back on top of my head and comes loose
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16 Nov 2023
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Well I needed the nose card prior to purchasing my last mask.
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23 Oct 2023
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Not very quick delivery but otherwise ok.
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9 Oct 2023
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On the whole a good experience.The despatch time is still slow. Notification of delivery was late in day. Unfortunately we were away at the time and despite not advising parcel to be left delivery was left on doorstep.
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28 Sept 2023
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8 Sept 2023
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It took far too long to arrive and the packaging was outrageous!
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8 Sept 2023
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7 Sept 2023
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Refused registration of my Airmini obtained abroad
Wanted to register my Airmini bought when abroad and refused by ResMed. Complained and no reply
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6 Sept 2023
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ResMed filters were delivered within a few days - does ResMed offer an ozone-based cleaning apparatus for mask, tube and machine?
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27 Aug 2023
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16 Aug 2023
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11 Aug 2023
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Fast response to request for a new mask.
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27 Jul 2023
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Great delivery- not so easy to find required items on the website
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22 Jun 2023
Verified review
Dirty Tricks Delaying Accepting Returns!!
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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