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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
The new equipment I have ordered, over £200 pounds worth, is urgently required for medical treatment AND IT HAS'NT EVEN ARRIVED YET. YET IT WAS PURCHASED ON 21ST MARCH 2024!!!!! Today is 4th APRIL.
Tell the supplier to pull the other leg please. No more ResMed equipment will be purchased by me. There are other willing suppliers out there you know.
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. However we can see your order has now been despatched and is with Royal Mail. You will have received an automated email with the tracking infomation so you can track its progress, however if you need any further assistance please contact us at patient-uk@resmed.com
5 Apr 2024
Verified review
It takes too long for delivery.
An order I placed 14 days ago has yet to be delivered.
No information or updates on the status were provided until I contacted the company to chase it up.
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3 days ago
Verified review
Couldn't find d the article in the online shop till I googled the product.
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2 days ago
Verified review
Expensive and slow
Expensive for a product that doesn’t work and slow delivery for the charge
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8 Apr 2024
Verified review
Delivery Ok but I thought a bit slow.
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5 Apr 2024
Verified review
Still don't receive
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2 Apr 2024
Verified review
Easy to deal with
I ordered incorrectly but the company made returning the item easy an I received a full refund. I was then able to order correctly and received my order in good order and in good time.
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