shop.resmed.com/GB/en/Reviews:
370 reviews in the last 12 months1,005 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
28 Sept 2023
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8 Sept 2023
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It took far too long to arrive and the packaging was outrageous!
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8 Sept 2023
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7 Sept 2023
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Refused registration of my Airmini obtained abroad
Wanted to register my Airmini bought when abroad and refused by ResMed. Complained and no reply
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6 Sept 2023
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ResMed filters were delivered within a few days - does ResMed offer an ozone-based cleaning apparatus for mask, tube and machine?
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27 Aug 2023
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16 Aug 2023
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11 Aug 2023
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Fast response to request for a new mask.
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27 Jul 2023
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Great delivery- not so easy to find required items on the website
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22 Jun 2023
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Dirty Tricks Delaying Accepting Returns!!
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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21 Jun 2023
Verified review
A Tale of Two Experiences
Tried to order replacement parts for my Air Sense 10 and it was borderline impossible to figure out which part I should get. So I ordered the wrong (and not cheap) part.
Talked to customer service on the phone and they were extremely helpful and resolved my problem immediately.
Recommendation: fire the website designer. Replace with the person in charge of customer service.
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19 Jun 2023
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18 Jun 2023
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Pillow was sent out quickly. However I didn't find it at all comfortable.
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22 May 2023
Verified review
Quick and fair response.
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