shop.resmed.com/GB/en/Reviews:
364 reviews in the last 12 months996 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
7 Apr 2024
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Very expensive
Very very very expensive
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6 Apr 2024
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5 Apr 2024
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5 Apr 2024
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5 Apr 2024
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Audrey - on the phone was very patient
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5 Apr 2024
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Item in stock, slow delivery
Although item was in stock, it took nearly a fortnight to arrive.
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5 Apr 2024
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5 Apr 2024
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Fantastic quality items as well as great service. The website is so easy to use with everything to do with cpap equipment.
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5 Apr 2024
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It takes too long for delivery.
An order I placed 14 days ago has yet to be delivered.
No information or updates on the status were provided until I contacted the company to chase it up.
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RG
Richard G.
Halifax
4 Apr 2024
Verified review
Long wait for order delivery
Ordered a small replacement item for CPAP 13 days ago. Yet to arrive..... Dispatch e-mail received last night but Royal Mail track & trace today says yet to receive the item.....
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. We can see your order is with Royal Mail and due for delivery today however if you need any further assistance please contact us at patient-uk@resmed.com
4 Apr 2024
Verified review
Delivery times from order are very slow compared to that which we are accustomed to from other online suppliers!
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3 Apr 2024
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Smooth easy ordering. Good price. Happy with service
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3 Apr 2024
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2 Apr 2024
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Trusted products, well made and packaged
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2 Apr 2024
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The order was quick and easy to do, and on time.
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2 Apr 2024
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Easy to deal with
I ordered incorrectly but the company made returning the item easy an I received a full refund. I was then able to order correctly and received my order in good order and in good time.
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2 Apr 2024
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Excellent products with excellent customer service.
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2 Apr 2024
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Quality supplier.
Always delivers on time & always helpful on the phone. Can't fault them
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1 Apr 2024
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Prompt Deliveries and good prices
Prompt Deliveries and they give discounts from time to time.
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1 Apr 2024
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