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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
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7 Sept 2023
Verified review
Have used Resmed a couple of times now. Am quite new to CPAP & had a question which was replied to within 24 hours & once I’d made an order both orders arrived within the said timescale, the only thing which would improve is if the memory foam masks, which need replacing fairly regularly were a little cheaper, they’re not supplied on the NHS for this reason, that they have a short lifespan & because of cost.
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7 Sept 2023
Verified review
Excellent service
Report review
6 Sept 2023
Verified review
ResMed filters were delivered within a few days - does ResMed offer an ozone-based cleaning apparatus for mask, tube and machine?
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