shop.resmed.com/GB/en/Reviews:
379 reviews in the last 12 months1,026 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
13 Feb 2024
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13 Feb 2024
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12 Feb 2024
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8 Feb 2024
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6 Feb 2024
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3 Feb 2024
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30 Jan 2024
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29 Jan 2024
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26 Jan 2024
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25 Jan 2024
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25 Jan 2024
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23 Jan 2024
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KR
Keith R.
HELSTON, CORNWALL
21 Jan 2024
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19 Jan 2024
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18 Jan 2024
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7 Sept 2023
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Have used Resmed a couple of times now. Am quite new to CPAP & had a question which was replied to within 24 hours & once I’d made an order both orders arrived within the said timescale, the only thing which would improve is if the memory foam masks, which need replacing fairly regularly were a little cheaper, they’re not supplied on the NHS for this reason, that they have a short lifespan & because of cost.
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21 Jun 2023
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Great advice and Service, as usual. Had some difficulties initially as my Order was picked up by a European branch of ResMed, not the UK. (Possibly placed there by me by mistake?) Fortunately, most money was refunded before shipping to the UK. Buyers beware … check the Site details before ordering!
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23 Jul 2023
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A five star company
Every time I use the site it is easy to navigate. If I have to telephone the company for assistance they are extremely efficient, polite, kind and respectful and very caring. All items I order arrive safely and securely packaged and in the time frame they say. A five star company.
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19 Sept 2023
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I struggled with the online order so rang the helpline who were able to confirm that I had nearly completed an online purchase (for the right accessories for my machine) so at least had the confidence to complete the transaction which arrived promptly.
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12 Jul 2023
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ResMed is an excellent online shop
ResMed delivered exactly as described, well on time and very well packaged. The postage and delivery method are ideal for high -cost items. The customer service is very helpful indeed (via email).
Standards and professsionalism are very high.
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