shop.resmed.com/GB/en/Reviews:
370 reviews in the last 12 months1,005 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
4 Apr 2024
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4 Apr 2024
Verified review
The new equipment I have ordered, over £200 pounds worth, is urgently required for medical treatment AND IT HAS'NT EVEN ARRIVED YET. YET IT WAS PURCHASED ON 21ST MARCH 2024!!!!! Today is 4th APRIL.
Tell the supplier to pull the other leg please. No more ResMed equipment will be purchased by me. There are other willing suppliers out there you know.
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. However we can see your order has now been despatched and is with Royal Mail. You will have received an automated email with the tracking infomation so you can track its progress, however if you need any further assistance please contact us at patient-uk@resmed.com
8 Apr 2024
Verified review
Delivery took 15 days to arrive, I believe that you should charge a Delivery Fee when it takes this amount of time to arrive. No matter the reasons.
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5 Apr 2024
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Item in stock, slow delivery
Although item was in stock, it took nearly a fortnight to arrive.
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5 Apr 2024
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Still don't receive
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JB
john b.
Hunstanton
22 Mar 2024
Verified review
Order three AirFit masks on Wednesday; they arrived on Friday. 5* Service. Thank you ResMed.
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28 Mar 2024
Verified review
Quick response and very helpful when making telephonic enquiries. A pleasure to deal with.
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2 Apr 2024
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Quality supplier.
Always delivers on time & always helpful on the phone. Can't fault them
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25 Mar 2024
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Well packaged got delivered quicker than expected, excellent service
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30 Mar 2024
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Great product delivered on time. What more could you ask for.
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29 Mar 2024
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I needed the device quickly, and within a few days it arrived.
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22 Mar 2024
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Have made several purchases over the years with no problem.
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1 Apr 2024
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Prompt Deliveries and good prices
Prompt Deliveries and they give discounts from time to time.
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29 Mar 2024
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Excellent pillow. Very confortable and helps enormously.
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15 Mar 2024
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Easy to navigate website. Easy to order.
Delivery speedy.
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2 Apr 2024
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Excellent products with excellent customer service.
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31 Mar 2024
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Service was good but there prices tend to be high.
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22 Mar 2024
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Spare parts
Great spare parts for my machine, quick delivery.
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29 Mar 2024
Verified review
Swift service arrived on time
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29 Mar 2024
Verified review
Excellent advise and products
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