shop.resmed.com/GB/en/Reviews:
373 reviews in the last 12 months1,008 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
3 days ago
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5 days ago
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11 days ago
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18 Apr 2024
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17 Apr 2024
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15 Apr 2024
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JB
john b.
Hunstanton
14 Apr 2024
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11 Apr 2024
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9 Apr 2024
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8 Apr 2024
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6 Apr 2024
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5 Apr 2024
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5 Apr 2024
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5 Apr 2024
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5 Apr 2024
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It takes too long for delivery.
An order I placed 14 days ago has yet to be delivered.
No information or updates on the status were provided until I contacted the company to chase it up.
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RG
Richard G.
Halifax
4 Apr 2024
Verified review
Long wait for order delivery
Ordered a small replacement item for CPAP 13 days ago. Yet to arrive..... Dispatch e-mail received last night but Royal Mail track & trace today says yet to receive the item.....
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. We can see your order is with Royal Mail and due for delivery today however if you need any further assistance please contact us at patient-uk@resmed.com
8 Apr 2024
Verified review
Delivery took 15 days to arrive, I believe that you should charge a Delivery Fee when it takes this amount of time to arrive. No matter the reasons.
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4 Apr 2024
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Delivery times from order are very slow compared to that which we are accustomed to from other online suppliers!
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2 days ago
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Couldn't find d the article in the online shop till I googled the product.
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19 hours ago
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Expensive and slow
Expensive for a product that doesn’t work and slow delivery for the charge
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