shop.resmed.com/GB/en/Reviews:
379 reviews in the last 12 months1,026 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
4 Apr 2024
Verified review
Delivery times from order are very slow compared to that which we are accustomed to from other online suppliers!
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29 Mar 2024
Verified review
Goods extremely over priced.
Goods extremely over priced taking advantage of people having no choice because of illness.
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5 Apr 2024
Verified review
Item in stock, slow delivery
Although item was in stock, it took nearly a fortnight to arrive.
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3 Apr 2024
Verified review
I am still waiting for a Delivery how can i rate it
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. We can see your order has now been delivered however if you need any further assistance please contact us at patient-uk@resmed.com
8 Apr 2024
Verified review
Delivery Ok but I thought a bit slow.
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30 Mar 2024
Verified review
Hard to find spare masks on your site
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5 Apr 2024
Verified review
Still don't receive
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21 Feb 2024
Verified review
The delivery and product are satisfactory. However, this is only about tracking. It would be preferable to have tracking information available immediately following the purchase. I received tracking information after the item arrived near my mail centre.
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28 Feb 2024
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27 Feb 2024
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18 Feb 2024
Verified review
Insane prices for equipment to treat a medical condition.
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2 Feb 2024
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21 Jun 2023
Verified review
A Tale of Two Experiences
Tried to order replacement parts for my Air Sense 10 and it was borderline impossible to figure out which part I should get. So I ordered the wrong (and not cheap) part.
Talked to customer service on the phone and they were extremely helpful and resolved my problem immediately.
Recommendation: fire the website designer. Replace with the person in charge of customer service.
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9 Oct 2023
Verified review
On the whole a good experience.The despatch time is still slow. Notification of delivery was late in day. Unfortunately we were away at the time and despite not advising parcel to be left delivery was left on doorstep.
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13 Jan 2024
Verified review
Their products are First Class but too expensive! It rather takes advantage of people who have Sleep Apnea and need the enhanced full face masks which NHS doesn’t provide.
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6 Sept 2023
Verified review
ResMed filters were delivered within a few days - does ResMed offer an ozone-based cleaning apparatus for mask, tube and machine?
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23 Nov 2023
Verified review
Chin strap
It was a chin strap. It fits but on some nights it moves forward or back on top of my head and comes loose
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18 Jun 2023
Verified review
Pillow was sent out quickly. However I didn't find it at all comfortable.
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27 Jul 2023
Verified review
Great delivery- not so easy to find required items on the website
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