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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Answer by BRICOFLOR
13 Sept 2023
Dear Customer,
Apologies for any inconvenience caused.
We clearly explain that the service for the product you bought is an all-day service, but you can book any day for the delivery.
You did explain to us, that your bell was not working, for which we apologise that you missed the delivery, but the product was delivered successfully on the given date.
Kind regards
Your BRICOFLOR Team
10 Oct 2023
Verified review
carpet tile order
I ordered carpet tiles on sale and the delivery cost was reasonable, made it cheaper than B&Q. I had a concern about a duplicate order and Bricoflor responded by email really quickly and positively.
The order was delivered today by parcel force, 1 hour window and they arrived at the earlier end of the time slot, and carried the tiles in for me, which was really helpful. The only quibble would be with parcelforce, they gave an option to choose another delivery day and it wasnt picked up on their end, fortunately i was able to move things around to be home. More of an issue with Parcelforce than Bricoflor, to be fair.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that you had a good experience with us! Timely and reliable delivery is a top priority for us, and if you ever have any feedback or questions, please feel free to reach out. Your satisfaction is our priority, and we look forward to helping you again in the future.
1 Dec 2023
Verified review
A good range of carpet tiles.
A good range of carpet tiles at excellent prices. A phone call to the company asking for technical advice was answered instantly and a later call asking for an update on delivery was followed up and also dealt with promptly.
One small criticism, the tiles were shipped from Europe and could have been packed a little better. A few corners were slightly damaged but did not cause a problem overall.
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13 Oct 2023
Verified review
Communication could be better
Phone number doesn't work if your caller ID is hidden, no notification on website that online chat was down. Little updates on order delivery after 2 weeks but it did arrive after an email query however there was no notification on the day of the time of delivery. There is no trusted shops guarantee available for this company.
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19 Oct 2023
Verified review
There’s nothing you could do better I’ve bought paper from you twice now both times Versace paper. Your packaging is amazing the paper is amazing and the delivery time is always when you say it will be this time it was actually earlier THANK YOU . IF I COULD GIVE 10 STARS I WOULD
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
10 Dec 2023
Verified review
Please don’t advertise goods you cannot supply
Seems like a good range but I was so disappointed when my order- for which I was paying a high delivery charge- was cancelled as out of stock. The item is still advertised on their webpage now! Refund was handled promptly though so I can’t complain about that.
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase.
Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours.
We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future.
Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team.
Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards, BRICOFLOR
30 Sept 2023
Verified review
Amazing service . Had trouble finding a match with the wallpaper as many photos on line are rubbish . Nice crisp photos and wallpaper arrived early , colour matching photos . Good communication with emails and batch number matched . Perfect
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19 Sept 2023
Verified review
Excellent service start to finish. UPS held the package for 1 day as import charges were due. Spoke to a lovely staff who paid the charges and the package arrived next day. Definitely will be using much more in the future. Many thanks
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15 Jun 2023
Verified review
Quality wallpaper at great price
Wallpaper arrived today and I am delighted with it. Great quality at a great price as on offer at the time.
It takes a little while to arrive though was made fully aware of this.
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Answer by BRICOFLOR
27 Jul 2023
Hi there,
Yes, as you mentioned the wallpapers can take 6-8 working days to arrive as they're imported from Germany but we do try to keep our customers informed about this. We are delighted to hear you were happy with your purchase!
Kind regards,
BRICOFLOR
14 Aug 2023
Verified review
Wallpaper
The fact that you could put in the measurements and know you’re getting what you need! Delivery was perfect nice and early I would definitely recommend this company
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10 Dec 2023
Verified review
The paper wall is great, very good material, easy to put on the wall, the delivery was fast and we’ve been kept on the track all the time. Absolutely recommended !
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10 May 2023
Verified review
The wallpaper arrived as expected. Good quality, my only complaint is that the pattern on the paper is less defined and not as bright as the website images.
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Answer by BRICOFLOR
18 May 2023
Dear Customer,
Many thanks for the feedback. We are sorry to hear you were not satisfied with the wallpaper pattern. We will investigate this with our products team and the manufacturer to ensure this will not happen in the future. We do advise our customers to order samples in advance to confirm the wallpaper is as expected.
Kind Regards,
BRICOFLOR Team
17 May 2023
Verified review
Very pleased with quality of carpet tiles they are just as described. Delivery was very quick and we had an efficient service from Courier.
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Answer by BRICOFLOR
18 May 2023
Dear Customer,
Thank you so much for taking the time to leave us feedback.
We hope to see you again soon!
Kind regards,
Your BRICOFLOR Team
8 Aug 2023
Verified review
Everything was so easy. I found exactly what I needed. Very reasonably priced and both delivery and support were excellent
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26 May 2023
Verified review
Excellent service! Andreea picked up my ordering mistake and rang me to check. Very helpful and knowledgeable on the phone.
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20 Dec 2023
Verified review
Very pleased with the service. Got us out of a mess when we were let down by another company. Product is a great quality
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1 Dec 2023
Verified review
Good looking paper, long delivery time,but I was told that it was being delivered from germany so can't really complain
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27 Sept 2023
Verified review
Great service
Excellent quality product received well within the estimated delivery time. No fuss. No bother. Just top service.
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15 Dec 2023
Verified review
Loved that I was able to choose a delivery day, that was really helpful and the whole process was very quick.
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26 Oct 2023
Verified review
Efficient Customer Service
I appreciated that customer service dealt with a query regarding import duty with speed and efficiency.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that our delivery met your expectations! Timely and reliable delivery is a top priority for us, and we're thrilled to hear that you had a positive experience. Thank you for choosing us.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.