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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Price was best online. Delivery was longer than indicated. But on chasing order discovered item was coming from Germany & not stock item I presumed.
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3 days ago
Verified review
Unsure
Easy to order and pay but still awaiting delivery? Can’t seem to track he order either?
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13 Mar 2024
Verified review
We ordered a royal blue carpet for an event and it really made the central aisle stand out, it was a fab colour match for the client and really good quality that we're able to reuse for the next one. The only feedback would be more communication internally throughout the delivery process - we needed it delivering ahead of our trucks being loaded for the event and couldn't seem to get a reliable update.
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26 Feb 2024
Verified review
Great boarders.
The range of paper boarders that you offer.
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30 Jan 2024
Verified review
On line order was swiftly and efficiently dealt with and the cork tiles are lovely. However, I had tried to contact them by phone which was very unsatisfactory. I was held in a queue of one and then found myself listening to an answer phone message telling my that the store was closed and the opening hours were 9 - 5. It was 12.30pm. Having waited 10 minutes to speak to someone I was less than impressed.
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2 Feb 2024
Verified review
Super fast delivery, would be good to have some samples available for fast delivery as some of the samples didn't aarive until after I placed my order
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31 Jan 2024
Verified review
No comms at all regarding delivery date but competitor price was matched and it arrived promptly
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12 Feb 2024
Verified review
Still waiting for this order. Not really possible to give an accurate review.
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer,
We're sorry to learn that your order didn't meet your expectations. Despite our efforts to ensure timely delivery, we understand that delays can occur and sincerely apologise for any inconvenience caused.
Upon reviewing our records, it appears that your order was dispatched promptly and delivered on schedule on the 14th of February.
Regrettably, we weren't contacted regarding any concerns about your order's status. Our customer service team is here to assist you with any inquiries or issues you may have encountered along the way. We're committed to ensuring your satisfaction and would have been more than happy to provide assistance had we been informed.
Best regards,
Your BRICOFLOR Team
22 Jan 2024
Verified review
Easy to place order and get in contact with. Could have done with the information that I wasn't getting my delivery due to bad weather conditions, as I had stopped in all day for the delivery
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4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
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22 May 2023
Verified review
Despite a mix up with posting my samples, the problem was quickly rectified. The instructions and material details of the required underlay ( which Bricoflor don’t supply) was unclear.
However, the product is good.
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23 Nov 2023
Verified review
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31 May 2023
Verified review
I haven’t received my order yet
Order process and confirmation was good . I cannot review the rest of the service as I have not had any correspondence re delivery date or delivery of my order .
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Answer by BRICOFLOR
9 Jun 2023
Hi there,
Thank you for sharing your feedback regarding your recent order. We are sorry to hear you encountered such issues when ordering with us. Unfortunately, the system failed to flag that the wallpaper you had ordered was out of stock. Once again, we apologise for any frustration this may have caused. We value your feedback as it helps us improve our services.
Kind regards,
BRICOFLOR Team
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