BRICOFLOR
Reviews:

114 reviews in the last 12 months1,286 total reviews  

4.46
Good
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Top positive review

4 Dec 2023
 Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
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Top negative review

12 Sept 2023
 Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR

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21 Oct 2023
 Verified review
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
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Answer by BRICOFLOR
31 Oct 2023
Dear Customer, First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly. According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
31 May 2023
 Verified review

I haven’t received my order yet

Order process and confirmation was good . I cannot review the rest of the service as I have not had any correspondence re delivery date or delivery of my order .
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Answer by BRICOFLOR
9 Jun 2023
Hi there, Thank you for sharing your feedback regarding your recent order. We are sorry to hear you encountered such issues when ordering with us. Unfortunately, the system failed to flag that the wallpaper you had ordered was out of stock. Once again, we apologise for any frustration this may have caused. We value your feedback as it helps us improve our services. Kind regards, BRICOFLOR Team
22 May 2023
 Verified review
Despite a mix up with posting my samples, the problem was quickly rectified. The instructions and material details of the required underlay ( which Bricoflor don’t supply) was unclear. However, the product is good.
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