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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Showing stock as in stock online when it is in fact out of stock. Money is taken and the order gets placed only to then have to wait 3 days for a refund when they email to advise.
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Answer by BRICOFLOR
6 Mar 2024
Dear Customer,
Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding.
Your BRICOFLOR Team
10 Mar 2024
Verified review
I haven’t received my order!
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Answer by BRICOFLOR
11 Mar 2024
Dear customer,
We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible.
Thank you for your patience and understanding.
Kind regards
Your BRICOFLOR Team
23 Feb 2024
Verified review
Wallpaper is such good quality and so lovely. Customer service was very helpful with giving refund when delivery driver asked for a payment.
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13 Feb 2024
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I had issue with the delivery. Excellent customer service, sort out my problem immediately
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13 Feb 2024
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Fantastic product
Easy to order, great product, and really helpful team in the office.
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15 Feb 2024
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Good Customer Services, speedy delivery and competitively priced
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22 Feb 2024
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Great carpet, looked really nice on a campervan ceiling !!!
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30 Jan 2024
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Competitive prices and speedy delivery
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22 Feb 2024
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Good communication
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7 Feb 2024
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11 Feb 2024
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No Goods as yet ?
i have yet to receive my order
UPS informed me it would be delivered on friday 9/2/24
on there site now says a delay and delivery pending
so cannot comment on purchase
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer,
We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February.
We sincerely apologise for any confusion regarding the delivery status.
Additionally, we regret that we didn't receive any email from you inquiring about your order. Our customer service team is always available to assist with any concerns or queries you may have regarding your purchase. Please feel free to reach out to us directly, and we'll be more than happy to help resolve any issues you're facing.
Warm regards,
Your BRICOFLOR team
12 Feb 2024
Verified review
Still waiting for this order. Not really possible to give an accurate review.
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer,
We're sorry to learn that your order didn't meet your expectations. Despite our efforts to ensure timely delivery, we understand that delays can occur and sincerely apologise for any inconvenience caused.
Upon reviewing our records, it appears that your order was dispatched promptly and delivered on schedule on the 14th of February.
Regrettably, we weren't contacted regarding any concerns about your order's status. Our customer service team is here to assist you with any inquiries or issues you may have encountered along the way. We're committed to ensuring your satisfaction and would have been more than happy to provide assistance had we been informed.
Best regards,
Your BRICOFLOR Team
23 Jan 2024
Verified review
Found on line and had excellent service and advice. The samples arrived promptly, the order was smooth and the Lino has arrived on time to complete the job.
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6 Jan 2024
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Great communication, great border
Great communication when a delay occurred, and then the item arrived much earlier than expected. 2 orders now and very happy with border and service
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11 Jan 2024
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Easy to navigate web site, good prices, friendly staff when I had a query, reasonable delivery time, Royal Mail delivery & good notice. Thank you
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30 Dec 2023
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Easy ordering process and a wonderful service from the lovely Silvi in the office, nothing is ever too much trouble ⭐️⭐️⭐️⭐️⭐️
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17 Jan 2024
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I was impressed that my order was dispatched quickly enough to catch the flight to Dubai!
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25 Jan 2024
Verified review
Great service.
Easy website to use, competitive prices and delivered on time.
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