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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Seems like a good range but I was so disappointed when my order- for which I was paying a high delivery charge- was cancelled as out of stock. The item is still advertised on their webpage now! Refund was handled promptly though so I can’t complain about that.
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase.
Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours.
We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future.
Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team.
Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards, BRICOFLOR
22 May 2023
Verified review
Despite a mix up with posting my samples, the problem was quickly rectified. The instructions and material details of the required underlay ( which Bricoflor don’t supply) was unclear.
However, the product is good.
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10 May 2023
Verified review
The wallpaper arrived as expected. Good quality, my only complaint is that the pattern on the paper is less defined and not as bright as the website images.
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Answer by BRICOFLOR
18 May 2023
Dear Customer,
Many thanks for the feedback. We are sorry to hear you were not satisfied with the wallpaper pattern. We will investigate this with our products team and the manufacturer to ensure this will not happen in the future. We do advise our customers to order samples in advance to confirm the wallpaper is as expected.
Kind Regards,
BRICOFLOR Team
23 Nov 2023
Verified review
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31 May 2023
Verified review
I haven’t received my order yet
Order process and confirmation was good . I cannot review the rest of the service as I have not had any correspondence re delivery date or delivery of my order .
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Answer by BRICOFLOR
9 Jun 2023
Hi there,
Thank you for sharing your feedback regarding your recent order. We are sorry to hear you encountered such issues when ordering with us. Unfortunately, the system failed to flag that the wallpaper you had ordered was out of stock. Once again, we apologise for any frustration this may have caused. We value your feedback as it helps us improve our services.
Kind regards,
BRICOFLOR Team
5 May 2023
Verified review
Not had my order
Don't know where it is
Don't know when I am getting it (24 hrs late already)
Poor communication
Guess I'll not be fitting it this weekend now
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Answer by BRICOFLOR
5 May 2023
Dear Customer,
Your order was planned for delivery yesterday.
Your email was answered within an hour of our opening times.
We did inform you that the courier tried to deliver, but you were not home, considering
So we have been waiting on your answer.
Your BRICOFLOR Team
21 Oct 2023
Verified review
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
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Answer by BRICOFLOR
31 Oct 2023
Dear Customer,
First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly.
According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system.
If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
19 Dec 2023
Verified review
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase.
Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours.
We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future.
Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team.
Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards, BRICOFLOR
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