BRICOFLOR
Reviews:

118 reviews in the last 12 months1,319 total reviews  

4.33
Good
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Most relevant positive review

4 Dec 2023
 Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou

Most relevant negative review

6 Jun 2024
 Verified review
Wallpaper great,.delivery not. Confirmation order email stated delivery would be 3-5 w.days from Germany. No indication it was exported when placing order, it showed they had plenty of stock. Tracking info received on 4 w.day from UPS…..after that the tracking was all over the place. Shipment was in Germany being labelled next minute it’s out for delivery. This happened 3 times….no idea what was going on…eventually after 10/11 w.days it arrived.
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Reviews for BRICOFLOR

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8 days ago
 Verified review
The online shopping system look having tune up better, others okay.
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29 Sept 2024
 Verified review
I can’t give it any more stars as Parcel Force haven’t delivered and are not communicating with as to where my parcel is!
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18 Jul 2024
 Verified review
very erratic follow up to missing delivery. had to keep chasing you to get information of samples and £1000 worth of order.
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Answer by BRICOFLOR
19 Jul 2024
Dear Customer, Thank you for your feedback. We are sorry to hear about the issues you experienced with the follow-up regarding your order. We understand your frustration and apologise for any inconvenience caused by the delay. As mentioned in our confirmation email, the delivery times are given in good faith and do not represent a guarantee. The delay was due to issues with the manufacturer, who was also responsible for shipping your order. We are pleased to inform you that your order has been delivered on the 5th of July. We appreciate your patience and are committed to ensuring a smoother experience for you in the future. Best regards, Your BRICOFLOR Team
AM
Anne M.
Manchester
21 Jul 2024
 Verified review
I have paid for wallpaper but never received it despite being told it would be delivered last Friday. Terribly disappointed
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12 Aug 2024
 Verified review

Awaiting delivery

My parcel has not arrived after 8 days despite paying £7.95 for delivery
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Answer by BRICOFLOR
12 Aug 2024
Dear Customer, Thank you for your feedback. We’re sorry to hear that you’re concerned about the delivery of your order. We’d like to clarify that your order was processed on the 5th of August, and our lead time is 6-8 working days. Today marks the 6th working day, so your order is still within the expected delivery window. It is currently on its way and should be with you in the next 2-3 working days. We also noticed that we haven’t received any email from you regarding your order. Had we known about your concerns, we would have been more than happy to clarify the delivery timeframe and provide any further assistance. We understand the importance of receiving your order on time, and we truly appreciate your patience. If you have any further questions or need any assistance, please do feel free to contact us directly. Best regards, Your BRICOFLOR Team
13 Aug 2024
 Verified review
cannot give lower as we have still not received our wallpaper.
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Answer by BRICOFLOR
13 Aug 2024
Dear Customer, Thank you for your feedback. We’re truly sorry to hear about your recent experience with our store. We have reviewed our records and did not find any previous communication from you regarding this issue. According to UPS, your order is scheduled for delivery tomorrow. If you have any further questions or need assistance with your order, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your experience is a positive one. Your BRICOFLOR Team
AM
Anne M.
Manchester
21 Jul 2024
 Verified review
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10 Dec 2023
 Verified review

Please don’t advertise goods you cannot supply

Seems like a good range but I was so disappointed when my order- for which I was paying a high delivery charge- was cancelled as out of stock. The item is still advertised on their webpage now! Refund was handled promptly though so I can’t complain about that.
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase. Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours. We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future. Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team. Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Best regards, BRICOFLOR
25 Jan 2024
 Verified review
Now 7 days from ordering and still no delivery.
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6 Jun 2024
 Verified review
Wallpaper great,.delivery not. Confirmation order email stated delivery would be 3-5 w.days from Germany. No indication it was exported when placing order, it showed they had plenty of stock. Tracking info received on 4 w.day from UPS…..after that the tracking was all over the place. Shipment was in Germany being labelled next minute it’s out for delivery. This happened 3 times….no idea what was going on…eventually after 10/11 w.days it arrived.
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Answer by BRICOFLOR
19 Jul 2024
Dear Customer, Thank you for your feedback regarding your recent order. We are pleased to hear that you are satisfied with the wallpaper itself, but we are very sorry to learn about the issues you experienced with the delivery. We strive to provide accurate delivery estimates, and our confirmation email states that delivery times are given in good faith and do not represent a guarantee. This is because your products are shipped directly from the manufacturer which can sometimes lead to unforeseen delays. We understand how frustrating it can be when tracking information is inconsistent. We rely on our shipping partners to provide accurate updates, and we will be addressing these concerns with them to improve our service. We apologise for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continuously work to enhance our customer experience.
26 Apr 2024
 Verified review
I am disappointed with the service. My delivery was delayed for 2 days due to a lost invoice and then I was told that I had to pay a further £75.88 charge. This was sorted out but it meant that my order was not so straightforward. I also couldn't attend a funeral on the Friday that I had to wait in and even then it was 2 and a half hours overdue from the time I was eventually given.
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6 Mar 2024
 Verified review

Inaccurate Stock Levels Online

Showing stock as in stock online when it is in fact out of stock. Money is taken and the order gets placed only to then have to wait 3 days for a refund when they email to advise.
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Answer by BRICOFLOR
6 Mar 2024
Dear Customer, Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding. Your BRICOFLOR Team
11 Feb 2024
 Verified review

No Goods as yet ?

i have yet to receive my order UPS informed me it would be delivered on friday 9/2/24 on there site now says a delay and delivery pending so cannot comment on purchase
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer, We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February. We sincerely apologise for any confusion regarding the delivery status. Additionally, we regret that we didn't receive any email from you inquiring about your order. Our customer service team is always available to assist with any concerns or queries you may have regarding your purchase. Please feel free to reach out to us directly, and we'll be more than happy to help resolve any issues you're facing. Warm regards, Your BRICOFLOR team
17 Jan 2024
 Verified review
I ordered and paid for flooring to then be sent an email to say the flooring had been discontinued and that their website hadn’t been updated!!
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21 Oct 2023
 Verified review
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
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Answer by BRICOFLOR
31 Oct 2023
Dear Customer, First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly. According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
12 Feb 2024
 Verified review
Still waiting for this order. Not really possible to give an accurate review.
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer, We're sorry to learn that your order didn't meet your expectations. Despite our efforts to ensure timely delivery, we understand that delays can occur and sincerely apologise for any inconvenience caused. Upon reviewing our records, it appears that your order was dispatched promptly and delivered on schedule on the 14th of February. Regrettably, we weren't contacted regarding any concerns about your order's status. Our customer service team is here to assist you with any inquiries or issues you may have encountered along the way. We're committed to ensuring your satisfaction and would have been more than happy to provide assistance had we been informed. Best regards, Your BRICOFLOR Team
12 Jan 2024
 Verified review
Import taxes were added when the product was delivered.
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Answer by BRICOFLOR
12 Jan 2024
Dear Customer, In your order confirmation we state the following: All import fees are covered by BRICOFLOR Ltd, for which if you are being asked to pay any additional fees upon delivery, please refuse and forward the information to: info@bricoflor.co.uk . We do not have a record of you contacting the team. Please forward us a receipt in order to be reimbursed for the import fees. Kind regards Your BRICOFLOR Team
AG
April G.
Sheffield
12 Apr 2024
 Verified review
Delivery keeps getting put back very disappointed
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Answer by BRICOFLOR
16 Apr 2024
Dear Customer, We sincerely apologise for any inconvenience caused by the delay in your delivery. As the product you ordered requires import, delivery time frames can be subject to changes, as stated in our order confirmations. We're pleased to inform you that your order has been delivered, and we hope you're satisfied with the product. If there's anything else we can assist you with, please don't hesitate to reach out.
10 Mar 2024
 Verified review
I haven’t received my order!
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Answer by BRICOFLOR
11 Mar 2024
Dear customer, We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible. Thank you for your patience and understanding. Kind regards Your BRICOFLOR Team
19 Dec 2023
 Verified review
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase. Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours. We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future. Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team. Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Best regards, BRICOFLOR