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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
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Answer by BRICOFLOR
31 Oct 2023
Dear Customer,
First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly.
According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system.
If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
13 Oct 2023
Verified review
Communication could be better
Phone number doesn't work if your caller ID is hidden, no notification on website that online chat was down. Little updates on order delivery after 2 weeks but it did arrive after an email query however there was no notification on the day of the time of delivery. There is no trusted shops guarantee available for this company.
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12 Sept 2023
Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Report review
Answer by BRICOFLOR
13 Sept 2023
Dear Customer,
Apologies for any inconvenience caused.
We clearly explain that the service for the product you bought is an all-day service, but you can book any day for the delivery.
You did explain to us, that your bell was not working, for which we apologise that you missed the delivery, but the product was delivered successfully on the given date.
Kind regards
Your BRICOFLOR Team
22 May 2023
Verified review
Despite a mix up with posting my samples, the problem was quickly rectified. The instructions and material details of the required underlay ( which Bricoflor don’t supply) was unclear.
However, the product is good.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
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