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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR
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24 Oct 2023
Verified review
Great customer service
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
21 Oct 2023
Verified review
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
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Answer by BRICOFLOR
31 Oct 2023
Dear Customer,
First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly.
According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system.
If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
19 Oct 2023
Verified review
There’s nothing you could do better I’ve bought paper from you twice now both times Versace paper. Your packaging is amazing the paper is amazing and the delivery time is always when you say it will be this time it was actually earlier THANK YOU . IF I COULD GIVE 10 STARS I WOULD
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
17 Oct 2023
Verified review
You order stuff, speak to lovely people, they take your order and it turns up. 100% reliable, perfect
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, Thank you for highlighting our customer service! We're dedicated to making sure every interaction with us is a positive one. Your kind words inspire us to continue delivering exceptional service.
13 Oct 2023
Verified review
Communication could be better
Phone number doesn't work if your caller ID is hidden, no notification on website that online chat was down. Little updates on order delivery after 2 weeks but it did arrive after an email query however there was no notification on the day of the time of delivery. There is no trusted shops guarantee available for this company.
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10 Oct 2023
Verified review
carpet tile order
I ordered carpet tiles on sale and the delivery cost was reasonable, made it cheaper than B&Q. I had a concern about a duplicate order and Bricoflor responded by email really quickly and positively.
The order was delivered today by parcel force, 1 hour window and they arrived at the earlier end of the time slot, and carried the tiles in for me, which was really helpful. The only quibble would be with parcelforce, they gave an option to choose another delivery day and it wasnt picked up on their end, fortunately i was able to move things around to be home. More of an issue with Parcelforce than Bricoflor, to be fair.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that you had a good experience with us! Timely and reliable delivery is a top priority for us, and if you ever have any feedback or questions, please feel free to reach out. Your satisfaction is our priority, and we look forward to helping you again in the future.
30 Sept 2023
Verified review
Amazing service . Had trouble finding a match with the wallpaper as many photos on line are rubbish . Nice crisp photos and wallpaper arrived early , colour matching photos . Good communication with emails and batch number matched . Perfect
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28 Sept 2023
Verified review
A good quality wallpaper with textured wood effect.
Delivered on time & early ( UPS ). A quality wallpaper with textured wood effect.
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28 Sept 2023
Verified review
Quick delivery and good service. Phoned to check about delivery tiem and safe space.
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27 Sept 2023
Verified review
Great service
Excellent quality product received well within the estimated delivery time. No fuss. No bother. Just top service.
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20 Sept 2023
Verified review
Very good contact and quick delivery
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19 Sept 2023
Verified review
Excellent service start to finish. UPS held the package for 1 day as import charges were due. Spoke to a lovely staff who paid the charges and the package arrived next day. Definitely will be using much more in the future. Many thanks
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19 Sept 2023
Verified review
Fast delivery and very good support about my purchase
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15 Sept 2023
Verified review
Love the wallpaper
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14 Sept 2023
Verified review
Good product helpful customer service
Good product and very helpful when called regarding delivery
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13 Sept 2023
Verified review
Cannot fault you in any way…thanks
Cannot fault you in any way…thanks
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12 Sept 2023
Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Answer by BRICOFLOR
13 Sept 2023
Dear Customer,
Apologies for any inconvenience caused.
We clearly explain that the service for the product you bought is an all-day service, but you can book any day for the delivery.
You did explain to us, that your bell was not working, for which we apologise that you missed the delivery, but the product was delivered successfully on the given date.
Kind regards
Your BRICOFLOR Team
7 Sept 2023
Verified review
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29 Aug 2023
Verified review
Excellent service in getting what I needed when I needed.
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