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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR
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12 Dec 2023
Verified review
good communication and flexiblity from the supplier about delivery
good price. overall very happy
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10 Dec 2023
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The paper wall is great, very good material, easy to put on the wall, the delivery was fast and we’ve been kept on the track all the time. Absolutely recommended !
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10 Dec 2023
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Please don’t advertise goods you cannot supply
Seems like a good range but I was so disappointed when my order- for which I was paying a high delivery charge- was cancelled as out of stock. The item is still advertised on their webpage now! Refund was handled promptly though so I can’t complain about that.
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase.
Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours.
We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future.
Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team.
Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards, BRICOFLOR
4 Dec 2023
Verified review
Brilliant customer service answered questions immediately, delivered early highly recommend
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4 Dec 2023
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4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
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2 Dec 2023
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1 Dec 2023
Verified review
Good looking paper, long delivery time,but I was told that it was being delivered from germany so can't really complain
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1 Dec 2023
Verified review
A good range of carpet tiles.
A good range of carpet tiles at excellent prices. A phone call to the company asking for technical advice was answered instantly and a later call asking for an update on delivery was followed up and also dealt with promptly.
One small criticism, the tiles were shipped from Europe and could have been packed a little better. A few corners were slightly damaged but did not cause a problem overall.
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26 Nov 2023
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23 Nov 2023
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21 Nov 2023
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18 Nov 2023
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Good service, helpful advice, and pleased with cork tile choice delivered on time
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16 Nov 2023
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great communication, fantastic product.
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11 Nov 2023
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Great service and easy to order and fast delivery
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7 Nov 2023
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Quick delivery
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1 Nov 2023
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Very good customer service through both the ordering and delivery process.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer,
Thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
30 Oct 2023
Verified review
Very polite and engaging on phone
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're thrilled that you're enjoying our service! Thank you for your kind words and for choosing our product. Your satisfaction is our goal, and we're here to assist you whenever needed. We look forward to helping you again in the future!
27 Oct 2023
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you for leaving your star rating! We appreciate your support and are delighted to see that you had a positive experience with us. If you ever have any feedback or questions, please feel free to reach out.
26 Oct 2023
Verified review
Efficient Customer Service
I appreciated that customer service dealt with a query regarding import duty with speed and efficiency.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that our delivery met your expectations! Timely and reliable delivery is a top priority for us, and we're thrilled to hear that you had a positive experience. Thank you for choosing us.
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