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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
I’ve used Hot Hair for years, ever since I lost my hair to Alopecia at the age of 17. Never had any issues, delivery has always been prompt, VAT refunds have been swift and the wigs always been great quality! I love browsing the clearance section for a bargain!
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22 Sept 2023
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Natural looking hair piece
Great price
Good delivery
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15 Sept 2023
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Excellent product
I haven’t been able to find a matching hairpiece for my silver grey hair till now but this one is perfect, and it’s great quality. I’m delighted with it
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14 Sept 2023
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very friendly and give helpful advice
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8 Sept 2023
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Quick delivery. Lovely hairpieces.
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2 Sept 2023
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Colour matches my hair & easy to use. Looks great really pleased with it
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31 Aug 2023
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20 Aug 2023
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First of all I had no idea how to use it but rang up hot hair & was given some advice & told where a supply shop was near me. So went to the shop & purchased a second hair piece, both very different to each other. Now I have two quick hairstyles for different occasions in seconds, absolutely over the moon with my hair pieces from Hot Hair
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16 Aug 2023
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Great product
Fast service. Very helpful great product
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12 Aug 2023
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A great service…
Good selection of products and delivery. No quibble replacement of goods when last consignment was damaged and not delivered. Only one suggestion in that it would have been nice to have been notified that my email regarding the non delivery had been received and replacements on their way as I had no way if knowing until they actually arrived.
As a topper wearer the most difficult part of a purchase is matching the colour depicted to your own. I have had quite a few that I’ve had to return, but it’s never a problem with this company. The ones I have had successes with have arrived quickly and in a well packed box. The customer service is second to none, and I cannot speak highly enough of their understanding.
Marvellous company that will always be my first choice when shopping for hair volumisers…..their prices are always the lowest!
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27 Jul 2023
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24 Jul 2023
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Fast delivery. Reduce costs
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22 Jul 2023
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Styles good, wish they did white as a colour, my hair is white, not grey, silver or pearl, but I go for best match, the two-tone look.
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22 Jul 2023
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The delivery charges are bad enough, but having to pay for returns is just not on,
I and most people will not shop with companies who charge for returns and most companies don’t .so I won’t be shopping with Hot Hair again.
Also the delivery time is bad, well over a week
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Answer by hothair.co.uk
24 Jul 2023
Our Delivery charges not only includes the courier cost but also the picking and packing together with the cost of the packaging We can see that the order was sent to you immediately. However, the courier deivered 1 day later than the service you requested so we have arranged for a refund of the charge to you.
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