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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
Great customer service and fantastic Dainty Clip hairpiece.
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18 Oct 2023
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17 Oct 2023
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15 Oct 2023
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14 Oct 2023
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The only hairpiece company I use
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12 Oct 2023
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Service is excellent
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10 Oct 2023
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Good service!
They said it would take about two weeks for my order to get to me but, I had it in ten days.
Also, I had a query about the lack of an email confirmation and they replied almost immediately.
The hair is lovely,too!
I like them!
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30 Sept 2023
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My wig order arrived much quicker than expected. ving to complete a V.A.T. form in, every time I place an order. Surely they could store your medical details in your account. My medical conditions are permanent and will only get worse, so my V.A.T. exemption should apply every time I place an order. Other wig retailers I have used, take the V.A.T. of the price of a wig when purchased, not after you have received the wig. If you have to return a wig, you refund is what you actually paid when you first placed the order, so a much simpler way of doing things.
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26 Sept 2023
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Quality hair pieces, great value for money would be again and definitely recommend.
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22 Sept 2023
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I’ve used Hot Hair for years!
I’ve used Hot Hair for years, ever since I lost my hair to Alopecia at the age of 17. Never had any issues, delivery has always been prompt, VAT refunds have been swift and the wigs always been great quality! I love browsing the clearance section for a bargain!
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22 Sept 2023
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Natural looking hair piece
Great price
Good delivery
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15 Sept 2023
Verified review
Excellent product
I haven’t been able to find a matching hairpiece for my silver grey hair till now but this one is perfect, and it’s great quality. I’m delighted with it
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