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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
Super fast delivery and product beyond expectations
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17 Dec 2023
Verified review
Very good customer service and quality products.
My first order was returned as the colour did not match my hair. There were no questions asked and I got a prompt refund. I then ordered another hair piece which again was deliver on time and I love it. The quality of the hair pieces is really good and the excellent customer services means I would recommend Hothair to anyone.
It didn’t disappoint. Just need courage to actually go out wearing it.
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14 Dec 2023
Verified review
Easy to purchase. Not a long wait to arrive
Well packaged, and item as expected.
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13 Dec 2023
Verified review
Absolutely love the wig - Natural Image, April, petite cap size in glazed mocha. Delivery was super fast. Will be buying a second one in the New Year in the same colour and possibly a third in a different colour. So many wigs to choose from. Happy customer here and I will most certainly be back.
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9 Dec 2023
Verified review
It’s wonderful for colour match and very impressed.
It’s wonderful for colour match, it looks really natural, I love it but would like a better clip as I have problems with my hands and find them hard to clip in as my hair is quite thin these days. It is the best hair pieces I have ever had and have two more on the way.
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8 Dec 2023
Verified review
The quality of the wigs are excellent and at reasonable prices
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3 Dec 2023
Verified review
It’s a ten from Jen👍😁
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30 Nov 2023
Verified review
Great customer service - the colour wasn’t quite right but I was able to send it back without a problem! Also excellent quality! Highly recommend
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20 Nov 2023
Verified review
Amazing palm bun
I love that your hair looks so realistic.And how the mixed colours look so real.it’s so easy to attach your claw clip ponytails. My own hair could never look as good . Will definitely be trying new hair pieces.
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20 Nov 2023
Verified review
Good service.
Quick and efficient service and hood quality products.
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17 Nov 2023
Verified review
I felt a different person when I tried the beautiful fringe that I bought from your company. Fits perfectly and gives volume to my hair. Couldn't be better.
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15 Nov 2023
Verified review
Fast delivery. Very pleased with service nothing needs improving
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14 Nov 2023
Verified review
The pieces are always of good quality but I just wish that they had like a key ring type of a sample with swatches of the hair colours as it can be quite difficult getting the colour right, these could be purchased at reasonable price so that you always have them.
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12 Nov 2023
Verified review
Good service.
The service you get is always very good. You are kept in touch if and item is going to take longer to deliver; when things are coming from America. If you contact them you get quick and friendly response.
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12 Nov 2023
Verified review
Payments and refunds.
The company only takes payment when shipment takes place then are very prompt processing refunds on returned wigs
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8 Nov 2023
Verified review
Beautiful stylish hairdo in seconds
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
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