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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
As a topper wearer the most difficult part of a purchase is matching the colour depicted to your own. I have had quite a few that I’ve had to return, but it’s never a problem with this company. The ones I have had successes with have arrived quickly and in a well packed box. The customer service is second to none, and I cannot speak highly enough of their understanding.
Marvellous company that will always be my first choice when shopping for hair volumisers…..their prices are always the lowest!
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27 Jul 2023
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27 Jul 2023
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Still waiting for the items I ordered four weeks ago
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Answer by hothair.co.uk
27 Jul 2023
I am sorry that you have not, as yet, receivved your order recently placed with us. We did send an email on 12th July advising that the item was out of stock until the end of July.
We are expecting stock any day now and your order should be on its way to you early next week.
I apologise for the inconvenience this has caused you.
24 Jul 2023
Verified review
Fast delivery. Reduce costs
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22 Jul 2023
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Styles good, wish they did white as a colour, my hair is white, not grey, silver or pearl, but I go for best match, the two-tone look.
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22 Jul 2023
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The delivery charges are bad enough, but having to pay for returns is just not on,
I and most people will not shop with companies who charge for returns and most companies don’t .so I won’t be shopping with Hot Hair again.
Also the delivery time is bad, well over a week
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Answer by hothair.co.uk
24 Jul 2023
Our Delivery charges not only includes the courier cost but also the picking and packing together with the cost of the packaging We can see that the order was sent to you immediately. However, the courier deivered 1 day later than the service you requested so we have arranged for a refund of the charge to you.
12 Jul 2023
Verified review
I’ve been buying from hot hair for years as I suffer with alopicia and the 2 hair pieces I have worn for years have been discontinued and I have tried so many other hair pieces since but nothing is what I need for my extremely thin hair
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Answer by hothair.co.uk
18 Jul 2023
We are sorry that the style you liked is now discontinued. We can see that you ordered our Hothair Super Long Clip Ponytail which unfortunately we had to discontinue. We do however have lots of new ponytail styles that have just been released which might be suitable. You can find them in in the 'New' section of the website: https://www.hothair.co.uk/new/new-hairpieces-ponys/
11 Jul 2023
Verified review
They are very helpful
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10 Jul 2023
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Catwalk hair in seconds!
I just love Hothair products and have 3 to choose from. There’s a colour to match everyone I reckon. Within seconds I can have my hair up and looking glam. For extra glam and 2 more seconds then I add a chopstick. I can’t endorse these products enough.
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9 Jul 2023
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2 Jul 2023
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Hair piece
Ordering fine, product fine.
Delivery dreadful, you need to rethink your courier, that is why I have given 4 star as opposed to the 5 star
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22 Jun 2023
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I have large scale hair loss so having continuity of hair style is important to me, this company supplied me with a genuine wig and also a mini petite size that I find hard to find.
They were quick with delivery and not overly expensive, and I am happy to recommend them.
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19 Jun 2023
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Bought blonde piece and I add pink as I am 85 and pearly colour. Looks super I get so many compliments. Have my hair up. Wish I could be a model for you.sorry not be
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16 Jun 2023
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Genuine quality wig sellers. Recommended.
Possibly one of the only genuine wig shops online. I was a bit nervous as have been victim of cons which have sadly been supported by PayPal so have lost money. I know these are sold in Selfridges in London so worth a try. The wig that arrived was the one I ordered and was beautiful quality. The colour wasn’t quite right for me so I phoned their helpline, spoke to a lovely helpful lady , chose a different colour, returned it using their provided label ( I paid the postage which wasn’t unreasonable). Just waiting for the replacement to arrive. I wear a wig for medical reasons, not fashion and am relieved to find a reliable and trustworthy seller.
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15 Jun 2023
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7 Jun 2023
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Great choice of wigs, the wait of 14 days is a little long but I understand some have to come from america
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5 Jun 2023
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Good service. Good products!
Ordered 3 x hair pieces, 1 of which wasn’t due until the middle of June. Hot hair contacted me to check I was still ok with this, which I was. 2 pieces arrived very quickly and were fine. The 3rd piece arrived at the end of May, so much quicker than I thought, again absolutely fine. No issues.
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