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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
I’ve had several items from this company. I recently had to return something for the first time because it just didn’t suit me. Return was easy and the money was returned quickly.
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24 Feb 2024
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23 Feb 2024
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EXCELLENT RANGE OF QUALITY HAIR PRODUCTS !
FIRST CLASS SERVICE AND PAT FROM CUSTOMER SERVICE DEPT SO HELPFUL.
HIGHLY RECOMMEND.
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20 Feb 2024
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LITE TOUCH HUMAN HAIRPIECE BY PAULA YOUNG
The speedy delivery.
Fuller information about the product would be most helpful plus 360 degree view on model plus colour description should be better and more realistic. I couldn't find medium brown in my choice.
The item I ordered was returned to hothair undelivered at the beginning of November 2023. I have made 5 phone calls and 1 email requesting a full refund. No one has been able to resolve the issue in customer service. My email has gone unanswered for a week After 3 months I am still waiting for a refund . I would not recommend this company.
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Answer by hothair.co.uk
21 Feb 2024
We are very sorry for the delay with our customer services. We understand that the item was not delivered and also not returned to us. We have now refunded the item for you.
18 Feb 2024
Verified review
The quality was better than expected and delivery was very prompt. Would certainly buy again and in fact have.
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17 Feb 2024
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17 Feb 2024
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Need a wider range of blonde hair pieces. Have discontinued Pearl 101 and the alternative Pearl Platinum colour is a shade too dark. The fibre+ amendment for the charming wrap makes the hairpiece too thick - not great for thin hair and makes the quality too like the essential wrap. Now ordering pieces from Stranded Hair Extensions who have a better range of colours
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Answer by hothair.co.uk
21 Feb 2024
Thank you for your feedback. We will look into creating more blondes with our next collection as well as more pieces for finer hair.
17 Feb 2024
Verified review
Communication excellent, products are good quality
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15 Feb 2024
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10 Feb 2024
Verified review
Shade charts
I have been trying unsuccessfully to purchase a wig but every time I order one I have to return it because the
colour charts do not give a proper illustration of colours which I think would match my hair, and look nothing like what I expect.
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Answer by hothair.co.uk
12 Feb 2024
We are sorry that you have had issues with our colour charts. We know how hard it is to choose online, as it is very difficult to portray colours accuratly across different types of screens. We offer a colour matching service both on our Facebook pages and via email. Email: miranda@daxbourne.com or head to Hothair on Facebook for further help.
7 Feb 2024
Verified review
delivery was greazt and arrived early
delivery was great and arrived early. However the item was nothing like the photo and I will not be wearing this item which is an expensive mistake on my part.
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Answer by hothair.co.uk
12 Feb 2024
We are sorry you did not like the style you ordered. We are always happy to refund an item if you don't like the colour or style. There is a returns form sent with each order which explains how to return and recieve a refund. For any other queries about refunds please contact Miranda@daxbourne.com.
6 Feb 2024
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5 Feb 2024
Verified review
Cannot Fault this Company
Have now bought 4 wigs from HotHair. Delighted with them. All arrived within 1 - 2 days depending on what shipping I paid for. Will be buying from them again and have recommended them to a friend. They also have a good range of brands and styles.
I like their price point! Their sales offer outstanding vaue & their postage costs are very reasonable.
They accept returns within the conditions they stipulate, which is excellent!
The processing of refunding takes time & their communication re these processes could be improved. Otherwise, a very good company to deal with.
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5 Feb 2024
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Poor communication
Loved the product but sadly had to return as wrong colour
Communication very poor. Refund was taking ages. I had to email repeatedly. It wasn't the fabulous service I expected
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Answer by hothair.co.uk
12 Feb 2024
We are sorry that you feel there was slow communication. I can see that you emailed about changing a colour on a weekend and we responded on the Monday. Our team work Monday-Friday 9am-5.30pm.
We can see that the parcel arrived to our warehouse after 4pm on 24th January and was refunded to you on 29th January. Our refund can take up to 10 working days from receipt of the item back into our warehouse (as per our T&C's) .
4 Feb 2024
Verified review
Good service this time, but the colours are limited, and do not appear as they are online.
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