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Top positive review
23 Oct 2023
Verified review
I ordered a deep gusset portfolio case on Saturday evening and it was delivered on Tuesday. I received updates at every stage of the order and delivery, which is always great to see. On top of that the case was on offer and significantly cheaper than the same brand anywhere else.
It is actually the second one I have purchased from Graphics Direct, as the first one is still going strong after several years of non-intended use, as I needed a smaller one.
The 70mm deep gusset case are perfect for storage and transport of my son's wheelchair tray. His new one is smaller and lighter than his previous tray which needed an A1 case, this one is perfect in an A2. The lining of the original is still perfect despite the metal brackets constantly rubbing.
I would give them 5* for products, but only 2* because of the postage policy. I paid £14 delivery for a ruler, because we live in the Highland area, BUT, on the mainland. We don’t live ‘over the water’ like Ireland, Channel Islands the Isle of Wight or the Scottish Islands. Standard postage is £4.99. I would buy more from Graphics Direct, but not while they have this postage policy.
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Reviews for graphicsdirect.co.uk
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6 Mar 2024
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Answer by graphicsdirect.co.uk
7 Mar 2024
Hi Ruth,
Thank you very much for taking the time to leave a 5* review for us. We really appreciate this.
Regards
Chris
6 Mar 2024
Verified review
Good product stock and prices the only thing that lets them down is delivery cost. I ordered some minute air brush seals that would easily go in an envelope and post but they were sent courier which cost a fortune. Please review your despatch methods to reduce customer costs.
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Answer by graphicsdirect.co.uk
6 Mar 2024
Hi Nick,
Many thanks for your comments. I totally understand your point.
Carriage and shipping is very difficult to set up in a way that suits every type of product that we sell. We are only a small company of 4 people and it is hard to manage this to keep everyone happy. The product variables are so different for the items that we sell such as size, weight, value that we have to simplify the rules to make this easier to manage in the back of the website. I know that your order would have probably gone in the post on a 1st class stamp but there is no tracking with this and we have so many items that get lost in the post unfortunately and we end up having to replace or refund and loose out all the time.
Sorry for the long explanation but thought it was required.
Regards
Chris
4 Mar 2024
Verified review
Great range of products at reasonable prices. Very helpful and friendly customer service.
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Answer by graphicsdirect.co.uk
5 Mar 2024
Hi Suzy, Thank you for your kind comments and review. We really appreciate you taking the time to do this for us.
All the best
Chris
4 Mar 2024
Verified review
Great service, easy to order and quick delivery.
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Answer by graphicsdirect.co.uk
4 Mar 2024
Hi Joanne,
Thanks so much for your kind words and review. We really appreciate the support that you give us. I look forward to hearing from you soon.
All the best
Chris
3 Mar 2024
Verified review
Prompt sndveffivient
Order one day delivered the next, well packed, good vslue
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Answer by graphicsdirect.co.uk
4 Mar 2024
Thank you Richard. We really appreciated your kind words and review and look forward to helping out in the future.
All the best
Chris
3 Mar 2024
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Answer by graphicsdirect.co.uk
4 Mar 2024
Hi Jonathan,
Thanks so much for your 5* Review and support. As a small family business this means alot.
I look forward to doing more business with you in the future.
Cheers
Chris
3 Mar 2024
Verified review
customer care, prompt service, great products
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Answer by graphicsdirect.co.uk
4 Mar 2024
Hi Mike,
Thank you for yoru continued support. Much appreciated.
Cheers
Chris
1 Mar 2024
Verified review
Quality product, super fast dispatch
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Answer by graphicsdirect.co.uk
1 Mar 2024
Hi John, Thank you very much for your kind comments and review. I'm pleased you like the display boxes.
Cheers
Chris
1 Mar 2024
Verified review
A2 layout pad
I ordered an A2 layout pad, which was fine, but what I liked was the prompt and quick delivery.
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Answer by graphicsdirect.co.uk
1 Mar 2024
Hi Chris,
Thank you very much for your kind words and review. As a small company we try and get orders out to our customers a quick as possible. We look forward to seeing you back soon.
Cheers
Chris
26 Feb 2024
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Were very helpful when we had an urgent requirement for a non-stock item.
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Answer by graphicsdirect.co.uk
26 Feb 2024
Hi Suzanne,
Thanks very much for your kind words and review. I'm am glad we could help out. Look forward to seeing you back soon.
Cheers
Chris
25 Feb 2024
Verified review
Low prices and quick delivery
A very quick delivery and the best price available. Altogether an excellent service selling a top quality airbrush.
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Answer by graphicsdirect.co.uk
26 Feb 2024
Hi Heather,
Thank you very much for your very kind comments and review.
I hope you enjoy your new Infinity.
All the best
Chris
24 Feb 2024
Verified review
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Answer by graphicsdirect.co.uk
26 Feb 2024
Hi Andrew,
Many thanks for your review. I hope you enjoy your new Airbrush.
Cheers
Chris
24 Feb 2024
Verified review
First class service
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Answer by graphicsdirect.co.uk
26 Feb 2024
Hi Dave,
Thanks very much for taking the time to leave your kind words and 5* review. As a small company we really appreciate this.
Cheers
Chris
Great reliable service as always. Graphics Direct provided an easy and quick resolution to a mistake by the carrier. Thank you very much.
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Answer by graphicsdirect.co.uk
23 Feb 2024
Thank you John,
We really appreciate your continued support and kind comments.
All the very best
Chris
23 Feb 2024
Verified review
Fantastic customer service. Had some issues with delivery that were as a result of my mistake and they sorted them out straight away.
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Answer by graphicsdirect.co.uk
23 Feb 2024
Hi Marc,
Thanks so much for your kind words and review. Really pleased we could sort this out for you. As a small company comments like yours make going the extra mile really worth it.
All the best.
Chris
21 Feb 2024
Verified review
Good site, easy to order.
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Answer by graphicsdirect.co.uk
21 Feb 2024
Hi Chris,
Thanks very much for your kind words and review. Much appreciated by all the team.
Cheers
Chris
20 Feb 2024
Verified review
First class service, prompt without fuss and good value.
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Answer by graphicsdirect.co.uk
21 Feb 2024
Hi Ben,
Thanks very much for your kind words and review. As a small company we really appreciate this.
All the best
Chris
19 Feb 2024
Verified review
Perfect and quick no fuss... order, pay and delivered as easy as that
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Answer by graphicsdirect.co.uk
19 Feb 2024
Hi Andy,
Thanks very much for your kind words. Much appreciated.
Cheers
Chris
15 Feb 2024
Verified review
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Answer by graphicsdirect.co.uk
16 Feb 2024
Hi,
Thank you very much for taking the time to leave a 5* review for us. Much appreciated.
Cheers
Chris
15 Feb 2024
Verified review
Easy to purchase from and quick delivery
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Answer by graphicsdirect.co.uk
15 Feb 2024
Hi Andrew,
Thank you for your very kind words and review.
We really appreciate this.
Cheers
Chris
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