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Top positive review
15 Mar 2024
Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.
Absolutely the worst online shopping experience ever!
Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs.
Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00
Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process.
So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing.
I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
Haven’t received the package. Went to the delivery point three times but they can’t find it. The place is a mess. According to the e-mails it has been there for a week
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Answer by Glamuse
11 days ago
Hello, We apologise for this delivery problem, which is beyond our control. We have contacted the postal services to obtain more information about the delivery of your parcel. We will keep you informed by email as soon as we receive a response from them. Regards, Glamuse customer service.
12 days ago
Verified review
Fraudsters
They dont pay may money back after I have returned the package. And now they don't answers mail either. Fraudsters! Stay away!
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Answer by Glamuse
11 days ago
Hello, We're sorry but we haven't yet received your return parcel. We would like to remind you that your parcel must be returned to us in France, so it may take a little longer as you sent it from Norway. As soon as we have received it, we will proceed with the refund. Regards, Glamuse customer service.
22 Apr 2024
Verified review
shopping experience was all good. But UK size 10 is a UK/EU Small and I was sent XS. So sadly have to return everything.
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Answer by Glamuse
23 Apr 2024
Hello,
We are sorry to hear that you were not entirely satisfied with your order. However, upon verification, we confirm you received the correct size. For this particular brand, the UK size 10 does corresponds to an EU size 36 (XS). We understand it can be difficult to choose a size, that is why our Customer Service is at your disposal to assist you by phone or by our contact form.
Best regards,
The Glamuse Team
25 Apr 2024
Verified review
Products ok, lied about easy returns
Products ok. Their returns obligations are non existent. Spend over 2 h trying to get DHL pick up package .
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Answer by Glamuse
26 Apr 2024
Hello,
We are sorry to hear that you were not satisfied with our return process. You can contact our Customer Service team by phone or via our Contact form if you encounter any difficulties. Our team will be glad to assist you.
Best regards,
The Glamuse Team
18 Apr 2024
Verified review
DPD Did not delivered. I need the pakkage Tomorrow because im going to travel tomorrow at 13:00.
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Answer by Glamuse
23 Apr 2024
Hello,
According to the parcel tracking, it appears that your package was successfully delivered to the pickup point on April 16th. We recommend retrieving your package as soon as possible.
Best regards,
Glamuse Customer Service
5 days ago
Verified review
You offer order 1 and get 2 for free. But I didn’t recieven the second string.
Hoe come?
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Answer by Glamuse
4 days ago
Hello,
The offer was 'buy one lingerie set, get one bottom free', and you needed to add the second bottom to your cart. We noticed that you only ordered one bottom, so the offer didn't apply to your order.
Thank you for your understanding.
Best regards,
Glamuse Customer Service
2 days ago
Verified review
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Answer by Glamuse
20 hours ago
Hello, We're sorry to hear that you're not entirely satisfied with your purchase. We would like to take the liberty of contacting you by email to find out more about your experience on our site. Regards, Glamuse customer service.
7 days ago
Verified review
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23 Mar 2024
Verified review
The sizing is extremely off and hard to identify. Even with the size guide for USA it means nothing. It would be an extra chore to contact customer service and I don’t see anyone using the chat or calling out of country to clarify sizes that use unidentified nonsense. Beautiful pieces but crap shoot with sizing. Overpriced and most likely outsourced. Not sure why it’s like this. Disappointing
Nice range of products, no free return if you want cash refund
Nice range of products, quick delivery. Claim free returns is not complety true though, if you want a refund in stead of storecredit 5 euros will be deducted.
So the banner Free Shipping an Returns made me order with Glamuse, a second time I will reconsider now I have to pay a 5 euro 'fee'for wanting a cash return
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Answer by Glamuse
11 Apr 2024
Hello,
We apologize for any dissatisfaction with your experience at Glamuse.
As stated on our website, returns are entirely free when you choose store credit. However, if you prefer a direct refund, there will be a flat charge of 5 € deducted from the refund amount.
Best regards,
Glamuse Customer Service
21 Mar 2024
Verified review
Fast shipment and nice products but now.. my last order is lost in the mail. They have started investigation but the order is from 2 weeks ago and I don't have a package or money back.. they tell me to wait but It's a lot of money and I really would like a solution.
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Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. We did ship your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Regards, Glamuse customer service.
17 Mar 2024
Verified review
Tracked me across platforms, linking work somehow to my personal accounts, resulting in underwear ads constantly showing up on my work computer. I HATE COMPANIES EHO TRAVK AND BEHAVE THIS WAY ABD WILL NEVER BUY FROM GLAMUSE AGAIN.
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Answer by Glamuse
19 Mar 2024
Your browser displays these ads depending on the sites you visit. You can ask to no longer see these offers by clicking on the small cross at the top right of the ad. Regards, Glamuse Customer Service
21 Mar 2024
Verified review
i didn't receive my parcel at all. a problem with bpost they say.
everything i write they wil contact bpost but nothing happens.
still hope for delivery or return my money i paid
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Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. We did ship your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Regards, Glamuse customer service.
30 Mar 2024
Verified review
Great selection, fast delivery, returns not so great
Great selection and fast delivery. Return frustrating with need to pay if no store credit is requested. Feels a bit misleading vs. claim of free returns on webpage.
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Answer by Glamuse
3 Apr 2024
Hi, and thank you for your feedback.
We understand your frustration. However, as mentioned on our website, returns are free when you choose store credit reimbursement with the prepaid label provided by Glamuse. If you prefer a direct refund, please note there will be a flat charge of 5 € deducted from the refund.
Best regards,
The Glamuse Team
21 Mar 2024
Verified review
Not delivered, still waiting, client desk did not give an answer
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Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. After checking, we have not received an e-mail from you. We did dispatch your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Sincerely, Glamuse customer service.
11 Apr 2024
Verified review
Make a change of size possible
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Answer by Glamuse
12 Apr 2024
Hello,
Unfortunately, we do not have an exchange procedure in place. However, you can return any item that doesn't suit you within 30 days of your order. We offer both store credits and cash refunds for returned items.
Best regards,
Glamuse Customer Service
10 Mar 2024
Verified review
Terrible customer service response.
This order arrived and was too small. I hoped to switch the size, and submitted an inquiry email as instructed. I was not sure what size to get in the exchange. Two weeks later I am still waiting for a reply.
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Answer by Glamuse
11 Mar 2024
Hello,
After verification, we have never received any email from your end.
To contact our Customer Service, you can use our contact form online, or call us on our Toll-free number.
Best regards,
The Glamuse Team
21 Feb 2024
Verified review
It was a present that arrived 3-4 days after expected date with no explanation or apology.
Good businesses are undermined by poor partners - If you care about your brand I’d change shippers.
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Answer by Glamuse
22 Feb 2024
Hi,
We regret to hear that your experience with Glamuse did not meet your expectations.
We understand your disappointment regarding the delivery timeframe. However, our records indicate that you selected our classic delivery option, which typically takes 5 working days, excluding weekends. We can confirm that your package was delivered within this timeframe.
We sincerely apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us, and we are committed to improving our services based on it.
Please feel free to reach out to us if you require any further assistance or clarification.
Best regards,
The Glamuse Team
23 Feb 2024
Verified review
A política de trocas ou devoluções tem valores elevados, já os portes para encomenda são 7,8€ e se quiser trocar ou devolver tenho de pagar mais 11€ ou 6€ e ficar com um vale.
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Answer by Glamuse
23 Feb 2024
Hi, We are sorry to hear that you are not satisfied with your order. We offer free delivery for orders above 149€. We will take your comments into account in order to improve our services.
Regards, Glamuse customer service
24 Feb 2024
Verified review
Beautiful products, great shipping. Three stars because I’m missing two items from my large order and haven’t heard back from them.
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Answer by Glamuse
26 Feb 2024
Hi, Thank you for leaving a review. We apologise for this inconvenience. Following your email, we have requested verification from logistics department. We'll get back to you as soon as we hear from them. Regards, Glamuse customer service
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