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beddingandbeyond.com
Reviews:

37 reviews in the last 12 months1,304 total reviews  

4.35
Good

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Most relevant positive review

27 Nov 2023
 Verified review
Very good communication, delivery was spot on. No delays. Good communication. Can't comment on mattress just yet as I'm waiting for it to go back to shape but seemed really comfy when I quickly laid on it.

Most relevant negative review

5 days ago
 Verified review
Website has issues. After many attempts, error messages was received due to their server's firewall setup. I was able to place an order two days later, but their system is not sending out email order confirmations or tracking updates. I received no response to many email attempts to get my tracking number. To this day I don't know if the package was even shipped. My second order for foreign shipping was cancelled completely with a lame response that 'it might not arrive safely' whatever that means. Very bad customer service. I will not be ordering again unless they are willing to change.
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Reviews for beddingandbeyond.com

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5 days ago
 Verified review

Website has issues / Customer service almost non-existent

Website has issues. After many attempts, error messages was received due to their server's firewall setup. I was able to place an order two days later, but their system is not sending out email order confirmations or tracking updates. I received no response to many email attempts to get my tracking number. To this day I don't know if the package was even shipped. My second order for foreign shipping was cancelled completely with a lame response that 'it might not arrive safely' whatever that means. Very bad customer service. I will not be ordering again unless they are willing to change.
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Answer by beddingandbeyond.com
2 days ago
Hi, We're sorry to see you have left us a 1 star service review and that you are not happy with the communication provided. I can see from the tracking that this order was delivered to San Diego on 11th July by FedEx. I have asked a member of our Customer Service team to contact you to help resolve this. If we can be of any further help, please email us at info@beddingandbeyond.com. Regards The Team at Bedding & Beyond.
24 May 2024
 Verified review
Simple and easy product
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Answer by beddingandbeyond.com
28 May 2024
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
24 May 2024
 Verified review
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Answer by beddingandbeyond.com
28 May 2024
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
21 May 2024
 Verified review
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Answer by beddingandbeyond.com
28 May 2024
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
3 Apr 2024
 Verified review

Nice products, shipped fast, customer service needs a little improvement

I really like that they offer international shipping, however, I had a lot of issues with getting a customer service response in a timely manner. I received no email confirmation of the order, no shipping confirmation, and it took several days to receive a reply and two attempts for a correct tracking information. If these small issues improve, then the overall rating should be a five star. I am happy though that this is a legitimate company who does provide a service within their means. Thank you
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Answer by beddingandbeyond.com
4 Apr 2024
Hi, We're sorry to see you have left us a 3 star service review and that you are not happy with the communication provided. You should have received an order confirmation email, as well as customer service emails, possibly they went into your junk mail folder? Sorry again for any inconvenience caused. If we can be of any further help, please email us at info@beddingandbeyond.com. Regards The Team at Bedding & Beyond.
29 Mar 2024
 Verified review
I can not review this item as I never received one I got on line purchased it paid for it then to get an email to say they had no stock and didn’t know when stock was going to renew so got refunded
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Answer by beddingandbeyond.com
2 Apr 2024
Hi Carol, We're sorry to see you have left us a 1 star service review and that your order may not have arrived. I can see you have already been fully refunded for this. If we can be of any further help, please email us at info@beddingandbeyond.com. Regards The Team at Bedding & Beyond.
27 Jan 2024
 Verified review
Never received any email confirmation of order or payment, just a tracking details almost a week after the order was placed, which made me very concerned. I had to call the company from the ROI to UK, which cost me a lot of money to be told I should have got a confirmation email and to wait for the tracking email instead. Products are fine though, just the customer service was lacking and communication very poor.
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Answer by beddingandbeyond.com
30 Jan 2024
Hi Amanda, We're sorry to see you have left us a 3 star service review and that you didn't receive an order confirmation email. I have checked and our systems appear to be working correctly. Possibly your order confirmation email went into your junk mail folder? It's always best to check these. If we can be of any further help, please email us at info@beddingandbeyond.com. Regards The Team at Bedding & Beyond.
27 Nov 2023
 Verified review
Very good communication, delivery was spot on. No delays. Good communication. Can't comment on mattress just yet as I'm waiting for it to go back to shape but seemed really comfy when I quickly laid on it.
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Answer by beddingandbeyond.com
27 Nov 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
20 Dec 2023
 Verified review

Excellent service

Needed to check some product details before buying and was able to speak with a rep immediately, who gave me the right information. Package turned up a day or two later, as described. Excellent service.
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Answer by beddingandbeyond.com
20 Dec 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
26 Jan 2024
 Verified review
quick delivery. the whiteboard took a bit of effort putting together. my daughter said that the instructions were not clear. Once up though my grandson was thrilled with it.
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Answer by beddingandbeyond.com
30 Jan 2024
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
7 Oct 2023
 Verified review
All items as expected. The stitching in the curtains, I had to unpick as I cord at the top could not be pulled through.
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Answer by beddingandbeyond.com
9 Oct 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
2 Feb 2024
 Verified review

Nice quilt covers

Ordered two quilt covers for my son , when they arrived they looked great, really pleased with my purchase.
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Answer by beddingandbeyond.com
2 Feb 2024
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
24 Feb 2024
 Verified review
Excellent customer service. Quick refund given. Goods was damaged but that's not their fault.
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Answer by beddingandbeyond.com
26 Feb 2024
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
5 Jan 2024
 Verified review

Matching curtains

Bought these curtains to go with matching bed linen for my grandson’s room. He loves them.
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Answer by beddingandbeyond.com
8 Jan 2024
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
12 Nov 2023
 Verified review
Ready bed arrived in good time. Will definitely recommend and use again.
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Answer by beddingandbeyond.com
20 Nov 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
4 Sept 2023
 Verified review
Never bought anything before from this shop but delivery was quick
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Answer by beddingandbeyond.com
5 Sept 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
23 Nov 2023
 Verified review
Product looks really good. Haven't assembled yet, Xmas present
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Answer by beddingandbeyond.com
23 Nov 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
DR
Deborah R.
Paignton
18 Jul 2023
 Verified review
Ordering and delivery good, slightly disappointed with quality
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Answer by beddingandbeyond.com
20 Jul 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. We are sorry that you are not 100% happy with your Disney Princess towel, which is official merchandise. Regards The Team at Bedding & Beyond
RF
20 Dec 2023
 Verified review

Product as described.

Product arrived as stated and was as described. No problems
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Answer by beddingandbeyond.com
20 Dec 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond
31 Aug 2023
 Verified review
Design of the duvet set and bed sheet cover is great
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Answer by beddingandbeyond.com
1 Sept 2023
Thank you so much for your positive review, we really appreciate it. We look forward to you shopping with us again soon. Regards The Team at Bedding & Beyond