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stonerefurb.co.uk
Reviews:

305 reviews in the last 12 months800 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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19 Jul 2023
 Verified review

Really good tech on a budget

Ordering was really easy online, for a grade b the laptop was spotless, I can't see why it was grade b. Delivery excellent. All round a really good service bring technology on lower budget and saving loads of really useable tech from the scrap heap.
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Answer by stonerefurb.co.uk
26 Jul 2023
We're delighted to hear you had such a streamlined service and the unit was better than expected. :) It's wonderful you got yourself a good deal on some bargain tech and it arrived in a timely fashion. Brilliant! And we completely agree that's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. Thanks so much for the review and 5 Stars William!
27 Oct 2023
 Verified review

Good company

Used this company several times. Products are excellent as is ordering. Only concern is that a discount is offered once you purchase from them. Not many people will be ordering a couple of weeks later. And seniors discount is slightly confusing.
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Answer by stonerefurb.co.uk
10 Nov 2023
We're glad to hear you've had great products and service from us over the years, Ian. Rest assured, you can always find information on discounts and offers here: https://www.stonerefurb.co.uk/offers https://www.stonerefurb.co.uk/discount https://www.stonerefurb.co.uk/offers/seniors-discount We hope to help you again in future and should you need any further assistance in any way, why not give us a call or drop us an email. Take care and all the best. 😊
27 Oct 2023
 Verified review

Great service, good value and a quality product.

Great service and computer sent when I asked so I could be sure to be in when it was delivered. Sadly let down by DPD who didn’t give me more than 10 seconds to get to the door but it was delivered the next day. Really good value and quality.
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Answer by stonerefurb.co.uk
10 Nov 2023
Thanks so much for your lovely feedback and 5 Stars, Robert! We're happy to hear you found what you were looking for, but please accept our apologies for the way DPD handled the delivery. 🙏🚚
25 Sept 2023
 Verified review

Not a tower as advertised

The Desktop that I bought,when it arrived wasn't a tower as advertised, but I can live with that. It was delivered on time and really well packed and looked like new. No problems with the set up or performance, very good value for money.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Roger, we're sorry to hear your unit wasn't as advertised. We would've been happy to check what you ordered for you and to accept a return of the unit if this wasn't what you wanted. However, we're glad delivery and set up went so smoothly for you and we hope you enjoy your new tech! 😊
15 Sept 2023
 Verified review
Brilliant Value, to say it was marked grade C it’s really good condition, only gripe I have is that the battery health is at 40% but other than that not a problem with it well worth it especially from such a reputable brand like stone
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Answer by stonerefurb.co.uk
8 Nov 2023
Hi Zachary, thank you for taking the time to write us a review and for those 4 Stars. We're so glad to hear you found a great deal, that suited your needs and the condition turned out even better than you anticipated! Rest assured, all batteries are tested to ensure they meet the standard criteria for use before dispatch.
25 Jul 2023
 Verified review

Desk computer

The service was very good and received my computer in the time they stated (although not impressed with the delivery company who left it at the wrong address). Very please with the machine and so far as operated very well.
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Answer by stonerefurb.co.uk
26 Jul 2023
Thanks so much for your feedback Jean, and those fabulous 5 Stars! We're so happy to hear you were delighted with your purchase, but please accept our apologies for the way DPD handled the delivery.
GT
Gill T.
Fulbeck
27 Jul 2023
 Verified review
Excellent service, great product with the extras I requested installed very quickly and laptop delivered within days of ordering. Very careful packaging and good comms at every step of the way. Many thanks!
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Answer by stonerefurb.co.uk
28 Jul 2023
Hi Gill, it's good to know you've had such great service from us and everything has gone so smoothly. Thanks for taking the time to write us this excellent review and for those 5 brilliant Stars! :)
14 Jul 2023
 Verified review
Good price and prompt free delivery. Product, for a grade C refurb, was in excellent visual condition with no screen marking or faults. The battery performance appears to be about right for the age of the laptop.
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Answer by stonerefurb.co.uk
26 Jul 2023
Thanks for this evaluation of our services Allan and those 5 Stars, fantastic! We're so happy we could help get you the laptop you were looking for.
10 Nov 2023
 Verified review

Great value PC that runs fast and quiet. Very happy customer!

Good range of refurbished PCs and great that you can customise them. Ordered mine new to me PC and it was delivered really quickly. Runs really well, quiet and fast, and all at a great price. Very happy with it.
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Answer by stonerefurb.co.uk
13 Nov 2023
Hi Mark, that's fantastic to hear! We're so glad you've enjoyed the options our range offers and found yourself a bargain deal on some great new tech. Thank you for taking the time to let us know your thoughts on our service and for those 5 Stars!
26 Sept 2023
 Verified review
Value for money first and foremost, think I am on the 6th computer from stone refurb all still work great and are far better quality than an £800 curry's brand new pc I had previously before I knew of them.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Andrew, that's some fantastic feedback. We're delighted to hear you've had some great deals with us and continue to do so. Thanks for the review and the 5 lovely Stars! We look forward to helping you again in the future. 🤝
17 Nov 2023
 Verified review

Sensible price and excellent service .

A very decent price , and goods arrived promptly and as described on the website . This is the first PC i have purchased that was "used " but the 12 month warranty means i barely had to think about it .
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Answer by stonerefurb.co.uk
21 Nov 2023
Hi Jack, thank you for taking the time to write us a review and for those 5 Stars. We're so happy we could help get you the deal you were looking for and peace of mind; knowing you're in safe hands and where you stand with our 12 month warranty. 🤝
14 Dec 2023
 Verified review
I ordered the PC on the Sunday, it was with us by Wednesday, wife very happy as her very slow computer had stop working on the previous Friday, I will look at Stone Refurb when I'm ready to up date my i7
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Answer by stonerefurb.co.uk
19 Dec 2023
Fantastic John, we're so happy to hear you got a great deal on an PC for your wife! And, you know where we are when you need a good value option that ticks all your boxes. Thanks for writing us this lovely 5 Star review.
6 Oct 2023
 Verified review
Excellent from start to finish. Stunning little laptop for my son to do his school work on etc. Great price, very fast delivery and everything as promised. I'll be back when I need another for son nr.2
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Answer by stonerefurb.co.uk
10 Nov 2023
Fantastic Richard, we're delighted to hear you got a great deal on a laptop for your son to do his school work on! And, you know where we are when you need a good value option that ticks all your boxes for son No.2. Hopefully, we can help keep the kids entertained! Thanks for writing us this lovely 5 Star review.
21 Jun 2023
 Verified review
Superb refurbished iPad exactly as described. Condition was actually fantastic. The data transfer from old iPad was without and problems and the new iPad works perfectly ! Super quick delivery too !!!
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Answer by stonerefurb.co.uk
22 Jun 2023
Hi Derek, we're so happy to hear how pleased you are with your purchase. Thank you for taking the time to write this lovely 5 Star review for us.
15 Sept 2023
 Verified review
Yes,I'm very pleased with it,but I have a problem with the print size which sometimes changes all by itself.I see that some other people have the same trouble.Perhaps tou can advise me.Thanks,Graham
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Answer by stonerefurb.co.uk
8 Nov 2023
Hi Graham, it's great to hear how pleased you are but we're sorry you've ran into an issue. If you can kindly contact our Technical Support Team on: 01785 786783 or email them directly at support@stonegroup.co.uk they will be more than happy to assist you. They can trouble shoot or help by using remote access. Thanks so much for your review and 4 Stars!
30 Dec 2023
 Verified review

Great laptop at a great price

I always see what Stone Refurb has on offer when needing either a desktop or laptop computer. I can depend on receiving an excellent product as described and it arrived a day early. I will be back!
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Chris, Thank you so much for your continued support and for taking the time to share your positive experience! We greatly appreciate your feedback. We're thrilled to hear that you consistently find what you need with Stone Refurb when it comes to desktop or laptop computers. Ensuring that our customers receive excellent products as described is our top priority, and we're delighted to know we have met your expectations. We're also glad to hear that your order arrived ahead of schedule! We look forward to serving you again in the future. If you ever need assistance or have any questions, please feel free to reach out. We're here to help! Thanks again for choosing us.
29 Jun 2023
 Verified review
Great Product and Service as usual. When ordering a couple of units, it would be good if there was an option regarding the packaging, if we need each unit to be individually packaged for example.
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Answer by stonerefurb.co.uk
13 Jul 2023
Thanks for this evaluation of our services Grant and those 4 Stars, fantastic! We really appreciate your feedback and we'll get this passed over to the relevant department to hopefully implement in the future.
14 Aug 2023
 Verified review

Great devices. Excellent service.

A great selection of devices to fit the needs of different users, but the real test for this type of business is service, and at this they excel. Highly recommended and a very worthy five stars.
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Answer by stonerefurb.co.uk
4 Sept 2023
Thanks for this glowing 5 Star review and recommendation Alan, we're so happy to hear you found a good value option that ticked all your boxes. Fantastic!
22 Jun 2023
 Verified review

Super service

They had exactly what I needed. Service 100% Delivery performance 100% Quality of product, exactly as described so 100% Comms about order progress 100% My partner is very happy with her phone
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Answer by stonerefurb.co.uk
27 Jun 2023
Hi Paul, we're so happy to hear how pleased you are with your purchase and your experience. Thank you so much for taking the time to rate us so highly and write this lovely 5 Star review.
14 Jun 2023
 Verified review
Slight technical issues when pc arrived. Had to personally reinstall windows 10 as was corrupted on delivery, but a technician was helpful over the phone and now pc is working fine
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Answer by stonerefurb.co.uk
16 Jun 2023
Thanks for your feedback Luke, and glad we could get that all sorted for you over the phone. Now you're all up and running, great news!