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stonerefurb.co.uk
Reviews:

305 reviews in the last 12 months800 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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15 Feb 2024
 Verified review
Looks like new works perfect
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Margaret, Thank you for the glowing review! We're thrilled to hear that your item looks like new and works perfectly. If you ever need assistance in the future, feel free to reach out. We appreciate your feedback and support!
13 Feb 2024
 Verified review
1st class
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Maurice, Thank you for the wonderful review! We're thrilled to hear that you had a first-class experience with us. If you ever need anything else, please don't hesitate to reach out. We appreciate your support!
7 Mar 2024
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2 Mar 2024
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22 Feb 2024
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22 Feb 2024
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15 Feb 2024
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1 Feb 2024
 Verified review

Excellent service yet again.

This the 2nd computer I have purchased from Stone refurb, excellent quality laptop supplied and that was a grade C laptop so some minor scuffs but nothing to moan about. The one thing I would say is the box it came in was open as no security tape had been used and you could see inside the box, but everything that should have been there, was. I would recommend Stone Refurb to anyone.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Darren, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're satisfied with the quality of the laptop you purchased from Stone Refurb, even with it being a grade C unit. Ensuring that our products meet our customers' expectations is always our top priority. We appreciate your feedback regarding the packaging, and we'll definitely take that into consideration to improve our processes in the future. Thank you for recommending Stone Refurb to others. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stone Refurb.
31 Jan 2024
 Verified review

Always has stock of what is displayed and excellent service

Always has the stock of the items ordered and they're generally delivered next day at no extra cost. If you have any issues with the products that have been delivered, they'll pick them back up and repair them and send them back again over a matter of days.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ryan, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've had a positive experience with our stock availability, prompt delivery service, and hassle-free returns process. Ensuring that our customers have access to the items they need when they need them is a top priority for us, and we're delighted to hear that our next-day delivery service has met your expectations. Additionally, it's great to hear that our returns and repair process has been efficient and convenient for you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for your support and for choosing us.
9 Feb 2024
 Verified review

They genuinely care

Really helpful when I had a problem and resolved it quick and easy . Thanks to Mariane who was so helpful from choosing what to buy through to technical issues.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Emma, Thank you so much for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that we were able to assist you promptly and efficiently when you encountered an issue. Mariane will be delighted to hear that her assistance was appreciated from helping you choose the right product to resolving any technical issues you encountered along the way. Providing excellent customer service is something we strive for, and it's always rewarding to hear when we've succeeded. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing Stone refurb. We truly appreciate your support
24 Jan 2024
 Verified review
The keyboard arrived promptly I found it difficult to work out where the small stick should go and the picture directions were not very helpful
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Joan, Thank you for taking the time to leave us a review. We appreciate your feedback and apologise for any difficulty you experienced with our product. We're sorry to hear that you found it challenging to determine the placement of the small stick and that the picture directions were not as helpful as expected. Your comments are valuable to us, and we will take them into consideration to improve our product instructions for future customers. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help! Thank you for choosing our product.
19 Jan 2024
 Verified review

Good value / Good range / Good experience

Price was good value; computer provided was in perfect condition and operates as it should. Shipping of unit was fast, easy and without issue.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ben, Thank you for taking the time to leave us a review. We're thrilled to hear that you found the price to be good value and that the computer provided was in perfect condition and operating as expected. Ensuring that our customers receive high-quality products at competitive prices is one of our top priorities, and we're delighted that we could meet your expectations in this regard. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
8 Feb 2024
 Verified review
Easy selection of the right unit for a fist time customer + fast and secure delivery! Can't think of anything that can be improved.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Frederick, Thank you so much for leaving us such a wonderful 5-star review! We're delighted to hear that you found the process of selecting the right unit easy, especially as a first-time customer. Ensuring a smooth and hassle-free experience for all our customers is a top priority for us. We're also pleased to hear that you were satisfied with the fast and secure delivery of your order. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stonerefurb. We truly appreciate your support!
14 Jan 2024
 Verified review
Excellent clean machine which seems to be in perfect working order. Delighted with my birthday present!
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Doug, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you are delighted with your birthday present and that the machine is in perfect working order. Ensuring that our customers receive high-quality products that exceed their expectations is our top priority, and we're delighted that we could deliver on that promise for your special occasion. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
11 Jan 2024
 Verified review
DECENT COMPUTERS AT RESONABLE PRICES. EASY TO DEAL WITH AND QUICK DELIVERY
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Shaun, Thank you for your fantastic review! We're delighted to hear that you found our computers to be decent at reasonable prices and that you had an easy and quick delivery experience with us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We truly appreciate your feedback and support!
24 Jan 2024
 Verified review
Prompt delivery and “as new” iPad received exceeding all expectations.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ian, Thank you so much for your glowing 5-star review! We're thrilled to hear that you were impressed with our prompt delivery and that the iPad you received exceeded all your expectations, appearing "as new." Ensuring timely delivery and providing high-quality products are top priorities for us, and we're delighted that we could surpass your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
22 Jan 2024
 Verified review
Quality rating of items, range & price of items and speed of delivery
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Adrian, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were satisfied with the quality, range, and pricing of our items, as well as the speed of our delivery service. Ensuring high-quality products, a diverse range of options, competitive pricing, and efficient delivery are top priorities for us, and we're delighted that we could meet your expectations in these areas. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
1 Feb 2024
 Verified review
Great value, honest description, great warranty, rapid delivery
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Pat, Thank you so much for your wonderful review! We're thrilled to hear that you found our products to be of great value with honest descriptions and that you were satisfied with our warranty coverage. Providing excellent value and transparency to our customers is a top priority for us, and we're delighted to hear that we met your expectations. We're also pleased to hear that you received your order promptly. Ensuring fast and reliable delivery is something we strive for, and we're glad we could deliver on that promise. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing us.
12 Jan 2024
 Verified review
Fats deliver and everything was as specified
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Stephanie, we wanted to express our gratitude for your recent feedback. We're thrilled to hear that you were pleased with our prompt delivery and that everything met your specifications. Ensuring that our customers receive their orders promptly and accurately is one of our top priorities, and we're delighted that we could meet your expectations in this regard. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing us.
8 Feb 2024
 Verified review
Every item I have bought has been excellent
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Andrew, Thank you so much for your fantastic 5-star review! We're thrilled to hear that every item you've purchased from us has been excellent. Ensuring the quality of our products is a top priority for us, and we're delighted that we've met your expectations consistently. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for your support and for choosing Stonerefurb.