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stonerefurb.co.uk
Reviews:

305 reviews in the last 12 months800 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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27 Apr 2024
 Verified review
Good product, delivered quickly. Small issue solved very quickly and missing item immediately ordered and received within a couple of days. Very happy so far with service and product. Thank you
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Answer by stonerefurb.co.uk
12 days ago
Hi Christine, Thank you for your positive feedback! We're delighted to hear that you're pleased with both the product and our service. Resolving issues promptly and ensuring a smooth experience for our customers is always our goal. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing us
9 days ago
 Verified review

Wouldn't hesitate to use again, very impressed

Had a small hardware issue (not their fault) which they instantly answered. Very clean for a second-user laptop, looked brand new and smelt lovely :-) Amazing value,
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Answer by stonerefurb.co.uk
8 days ago
Hi Phil, Thank you for taking the time to leave us such a positive review! We're thrilled to hear that we were able to assist you promptly with the hardware issue you encountered. Ensuring our customers receive top-notch support is always our priority. It's fantastic to know that you're pleased with the condition of your second-user laptop. We take pride in offering high-quality refurbished products that look and perform like new, and it's rewarding to hear that we hit the mark. Your satisfaction means a lot to us, and we're grateful for your kind words. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help! Thanks again for choosing Stone Refurb. We truly appreciate your support.
8 days ago
 Verified review
desktop computer arrived on time in great condition It was easy to set up runs very well very happy thanks
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Answer by stonerefurb.co.uk
2 days ago
Hi George, we're delighted to hear that your desktop computer arrived promptly and in excellent condition! Making setup a breeze and ensuring smooth performance is always our goal. Thank you for choosing us and for sharing your positive experience. If you ever need any further assistance or have questions, feel free to reach out. Happy computing!
12 Apr 2024
 Verified review

IMac 21.5 Mid 2017

Ordered on the afternoon, received next day. Really good condition.
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Answer by stonerefurb.co.uk
22 Apr 2024
Hi Daniel, We're thrilled to hear that you had such a positive experience with your order! Our team works hard to ensure swift delivery and top-notch quality, so it's fantastic to know that we hit the mark. If you ever need anything else or have any questions in the future, don't hesitate to reach out. We're always here to help! Thanks again for choosing Stone Refurb.
RB
Robin B.
St Andrews
11 days ago
 Verified review
Excellent piece of kit with all functions working. Well done.
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Answer by stonerefurb.co.uk
9 days ago
Hi, Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you are satisfied with your recent purchase and that the device is meeting your expectations. At Stonerefurb, we are committed to providing high-quality products and excellent customer service, so it's always rewarding to receive such positive feedback from our valued customers like yourself. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Once again, thank you for choosing Stonerefurb. We truly appreciate your business and hope to serve you again soon.
11 days ago
 Verified review
very fast response time, thanks
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Answer by stonerefurb.co.uk
11 days ago
Hi, Thank you for your positive feedback! We're thrilled to hear that you were satisfied with our response time. Providing excellent service is always our priority, and we're glad we could assist you promptly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing us!
26 Apr 2024
 Verified review
Quick response to enquiries
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Answer by stonerefurb.co.uk
26 Apr 2024
Hi Pauline, Thank you so much for your kind words! We're delighted to hear that you found our responses to your enquiries prompt. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
26 Apr 2024
 Verified review
Great Service and Product
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Answer by stonerefurb.co.uk
26 Apr 2024
Hi, Thank you for your kind words! We're thrilled to hear that you had a great experience with both our service and product. If you ever need anything else, don't hesitate to reach out!
24 Apr 2024
 Verified review
Very prompt delivery
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Answer by stonerefurb.co.uk
26 Apr 2024
Hi Jodie, We're delighted to hear that you were pleased with our prompt delivery! Thank you for taking the time to share your positive experience. If you need anything else in the future, feel free to reach out.
7 days ago
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7 days ago
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9 days ago
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10 days ago
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11 days ago
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16 Apr 2024
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12 Apr 2024
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11 Apr 2024
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11 Apr 2024
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12 Mar 2024
 Verified review
I've bought a couple of laptops from Stone and they have both been good. This one was a Grade C but was in good condition - just some nasty scuffs to the shell, purely cosmetic. I don't think that I'd buy a new computer again.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Hugh, Thank you for your continued support and for taking the time to leave us a positive review! We're thrilled to hear that you've had good experiences with the laptops you've purchased from us. It's great to know that your Grade C laptop met your expectations and was in good condition, despite some cosmetic scuffs to the shell. We take pride in offering quality refurbished products that provide excellent value for our customers. We truly appreciate your trust in our products and services. If you ever need assistance or have any questions in the future, please feel free to reach out to us. We're here to help. Thank you again for choosing Stone Refurb, and we look forward to serving you in the future!
24 Mar 2024
 Verified review

Arrived swiftly and well packaged.

Arrived within 48 hours, really well packaged, was up and running in no time. It's probably my fault but I installed Linux and then a slight problem caused by secure boot.
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Answer by stonerefurb.co.uk
25 Mar 2024
Hi David, Thank you for taking the time to share your feedback. We're delighted to hear that your order arrived promptly and was well-packaged, facilitating a smooth setup process. We're sorry to hear about the slight issue you encountered with the secure boot after installing Linux. While we strive for a seamless experience, we understand that unexpected challenges can arise. Rest assured, we're here to assist you in resolving any further issues you may encounter. If you require any assistance or have any questions regarding your setup, please don't hesitate to reach out to us directly. We're committed to ensuring your satisfaction and are more than happy to help. Thank you once again for your valuable feedback and for choosing our products.