stonerefurb.co.uk

Reviews:

Thanks for this lovely 5 Star review Finlay!

5 Stars! Brilliant, thanks so much Timothy. :)

Hi Martin, thanks for those lovely 5 Stars! :)

Thanks for this lovely 5 Star review Aron!

5 Stars Graham, fantastic! Thanks for leaving a review. :)

A 5 Star experience, happy days! Thanks for the review Thomas. :)

Hi Aki, thanks for those lovely 5 Stars! :)

Thanks for those lovely 5 Stars Louise!

Thanks for this lovely 5 Star review Abdulkadir!

5 Stars! Brilliant, thanks so much David.

Hi Ray, thanks for this fantastic 5 Star review!

Thanks for the lovely 5 Stars Alistair!

Thanks for that 5 Star review John!

Hi Jeremy, we're sorry to hear you've run into some issues with your device. I can only apologise for the lack of communication from our Technical Support Team, they have had a new system put in at the end of last week and it is causing some issues sadly, which has held up contact for some customers. However, this doesn't mean they aren't working to fix any issues you may have. I have spoken to them directly on your behalf and they have confirmed they have your PC and will be in contact shortly to give you an update. Rest assured, we're always available for help and if your PC can't be repaired, we will always offer a replacement or a refund if you are within the returns period, so you will never be out of pocket.

Hi William, we're sorry to hear the specification of your unit was not as you'd expected when it arrived to you. I can only apologise for the lack of communication also, sadly, your messages have not come through via the contact form. I would recommend contacting us directly as we're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you.

Hi Maite, we're sorry to hear you weren't happy with our Customer Support. After looking into your contact with our team, we can see you placed x 2 orders, which were both dispatched and received by yourself. Order confirmation emails are automated and can sometimes go to your junk folder. Please kindly note, the second unit would need to be returned before we can process a refund, the cost of the return postage would need to be paid if you changed your mind and decided not to keep one of the units. This is in line with our Returns Policy and all Legal Parameters, which you can find on our website here: https://www.stonerefurb.co.uk/returns-policy We can also see you have now successfully returned the second unit and a refund was issued to you. We're happy to see this was all resolved for you. 🤝

Hi Ian, we're so sorry to hear someone has used your email address on our website. I can only apologise for the lack of communication also, sadly, your messages have not come through. I would recommend contacting us directly as we're always available for help and advice. Please contact us, if you haven't already done so, on: 01785 786786 or email directly at support@stonerefurb.co.uk and we will be more than happy to assist you.