stonerefurb.co.uk

Reviews:

Hi Max, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused by the discrepancy between the item description and the actual product received. It appears there was an error in the listing, and we deeply regret any disappointment or inconvenience this has caused. We strive to ensure the accuracy of our product listings, and it's disheartening to learn that we fell short in this instance. Your feedback is invaluable to us, and we will take immediate steps to address the issue and prevent similar occurrences in the future. Please know that your satisfaction is our top priority, and we are committed to making things right. If there is anything further we can assist you with or if you have any other concerns, please don't hesitate to reach out to us directly. Once again, we apologise for any inconvenience caused, and we appreciate your understanding.

Hi Joan, Thank you for taking the time to leave us a review. We appreciate your feedback and apologise for any difficulty you experienced with our product. We're sorry to hear that you found it challenging to determine the placement of the small stick and that the picture directions were not as helpful as expected. Your comments are valuable to us, and we will take them into consideration to improve our product instructions for future customers. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help! Thank you for choosing our product.

We really appreciate your feedback and we're delighted to hear your experience has been so positive, Mike. Please make sure to check everything powers up and is ready, rather than leaving it until Christmas Day! 🎄Thank you so much for this lovely review and we hope you have a wonderful Christmas!

Thanks for your review and 4 Stars Paul! 😊

Hi Jarmin, we're so sorry to hear you had difficulty setting up your new computer. You can always contact us for help and advice, we're happy to help. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you.

Hi Maite, we're sorry to hear you weren't happy with our Customer Support. After looking into your contact with our team, we can see you placed x 2 orders, which were both dispatched and received by yourself. Order confirmation emails are automated and can sometimes go to your junk folder. Please kindly note, the second unit would need to be returned before we can process a refund, the cost of the return postage would need to be paid if you changed your mind and decided not to keep one of the units. This is in line with our Returns Policy and all Legal Parameters, which you can find on our website here: https://www.stonerefurb.co.uk/returns-policy We can also see you have now successfully returned the second unit and a refund was issued to you. We're happy to see this was all resolved for you. 🤝

Hi Ian, we're so sorry to hear someone has used your email address on our website. I can only apologise for the lack of communication also, sadly, your messages have not come through. I would recommend contacting us directly as we're always available for help and advice. Please contact us, if you haven't already done so, on: 01785 786786 or email directly at support@stonerefurb.co.uk and we will be more than happy to assist you.

Hi Natasha, it's good to know we're getting things right. Thanks for taking the time to write us this concise and informative review, with 4 Stars! 😊

Thanks for this evaluation of our services Andrew and those 4 lovely Stars! We really appreciate your feedback and we will ensure to pass this on, you can always contact us directly with any questions on sockets so we can ensure you don't purchase the wrong leads, but even if you do we are happy to get this rectified for you. If you need any VAT Invoices in future, please email or call directly as we don't want to miss you like we have previously! We're so happy we could help get you the set up you were looking for and we look forward to helping you again in future! 🤝😊

Hi William, we're sorry to hear the specification of your unit was not as you'd expected when it arrived to you. I can only apologise for the lack of communication also, sadly, your messages have not come through via the contact form. I would recommend contacting us directly as we're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you.

Thanks Heide, we appreciate you explaining where you think we could improve. Rest assured, this will be fed back to our Sales Team to implement in the future. However, if you are ever unsure about any items listed on our website you can contact us directly via phone call or email to discuss further or for any help or guidance, we're happy to help. We hope you enjoy your new tech! 😊

Thanks for this 4 Star review Colin. 👍

Hi Kitty, we're so glad to hear you found a great deal and the condition of the MacBook turned out even better than you had expected! Thank you for taking the time to write us a review and for those 4 Stars. 😊

Hi Zachary, thank you for taking the time to write us a review and for those 4 Stars. We're so glad to hear you found a great deal, that suited your needs and the condition turned out even better than you anticipated! Rest assured, all batteries are tested to ensure they meet the standard criteria for use before dispatch.

Hi Graham, it's great to hear how pleased you are but we're sorry you've ran into an issue. If you can kindly contact our Technical Support Team on: 01785 786783 or email them directly at support@stonegroup.co.uk they will be more than happy to assist you. They can trouble shoot or help by using remote access. Thanks so much for your review and 4 Stars!

Hi Jeremy, we're sorry to hear you've run into some issues with your device. I can only apologise for the lack of communication from our Technical Support Team, they have had a new system put in at the end of last week and it is causing some issues sadly, which has held up contact for some customers. However, this doesn't mean they aren't working to fix any issues you may have. I have spoken to them directly on your behalf and they have confirmed they have your PC and will be in contact shortly to give you an update. Rest assured, we're always available for help and if your PC can't be repaired, we will always offer a replacement or a refund if you are within the returns period, so you will never be out of pocket.

Thanks for this evaluation of our services Edward and those 4 Stars. We're so happy we could help get you the computer you were looking for! :)

Hi Jo, we're glad you found what you were looking for. Please rest assured, our products are very competitively priced for their quality. Thanks for taking the time to write a review and give us a rating! :)

Hi Marek, thanks for the 4 Star rating! 👍