stonerefurb.co.uk- Logo - reviews

stonerefurb.co.uk
Reviews:

305 reviews in the last 12 months800 total reviews  

4.82
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for stonerefurb.co.uk

Filter
Sort by  
Latest first
23 Feb 2024
 Verified review
Always impressed with the service from Stone Refurb, great prices, quick delivery and support were excellent when I had a small technical issue.
Report review
Answer by stonerefurb.co.uk
15 Mar 2024
Hi Rob, Thank you for taking the time to leave such a positive review! We greatly appreciate your ongoing support and are thrilled to hear that you've been consistently impressed with our service. At Stone Refurb, we strive to offer great prices, quick delivery, and excellent support to ensure that every customer has a seamless experience from start to finish. We're glad to hear that we were able to resolve your technical issue promptly and to your satisfaction. Your satisfaction is our top priority, and your feedback encourages us to continue providing the best possible service to all our customers. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help! Thank you again for choosing Stone Refurb. We look forward to serving you again soon.
23 Feb 2024
 Verified review
Very good value very quick and efficient service throughly recommended
Report review
Answer by stonerefurb.co.uk
15 Mar 2024
Hi Dev, Thank you so much for recommending us and for your positive review! We're delighted to hear that you found our service to be quick, efficient, and good value. At Stone Refurb, we take great pride in providing fast and reliable service to our customers, and we're thrilled that we could meet your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future or have any questions, please feel free to reach out to us. Once again, thank you for choosing. We look forward to serving you again soon!
22 Feb 2024
 Verified review

Great little pc.

Excellent service and delivery
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Robert, Thank you for the fantastic feedback! We're delighted to hear that you were pleased with our service and delivery. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!
22 Feb 2024
 Verified review
Report review
22 Feb 2024
 Verified review
Report review
15 Feb 2024
 Verified review
Looks like new works perfect
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Margaret, Thank you for the glowing review! We're thrilled to hear that your item looks like new and works perfectly. If you ever need assistance in the future, feel free to reach out. We appreciate your feedback and support!
15 Feb 2024
 Verified review
Report review
13 Feb 2024
 Verified review
1st class
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Maurice, Thank you for the wonderful review! We're thrilled to hear that you had a first-class experience with us. If you ever need anything else, please don't hesitate to reach out. We appreciate your support!
13 Feb 2024
 Verified review

Excellent Refurb

Great piece of kit at a great price. Arrived promptly and is working well
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Susan, Thank you so much for your glowing 5-star review! We're thrilled to hear that you're delighted with your recent purchase and that it's living up to your expectations. Providing high-quality products at competitive prices and ensuring prompt delivery are top priorities for us, and we're pleased to hear that we've met your needs. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help. Thanks again for your kind words and for choosing Ston Refurb. We appreciate your support!
9 Feb 2024
 Verified review

They genuinely care

Really helpful when I had a problem and resolved it quick and easy . Thanks to Mariane who was so helpful from choosing what to buy through to technical issues.
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Emma, Thank you so much for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that we were able to assist you promptly and efficiently when you encountered an issue. Mariane will be delighted to hear that her assistance was appreciated from helping you choose the right product to resolving any technical issues you encountered along the way. Providing excellent customer service is something we strive for, and it's always rewarding to hear when we've succeeded. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing Stone refurb. We truly appreciate your support
8 Feb 2024
 Verified review
Easy selection of the right unit for a fist time customer + fast and secure delivery! Can't think of anything that can be improved.
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Frederick, Thank you so much for leaving us such a wonderful 5-star review! We're delighted to hear that you found the process of selecting the right unit easy, especially as a first-time customer. Ensuring a smooth and hassle-free experience for all our customers is a top priority for us. We're also pleased to hear that you were satisfied with the fast and secure delivery of your order. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stonerefurb. We truly appreciate your support!
8 Feb 2024
 Verified review
Every item I have bought has been excellent
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Andrew, Thank you so much for your fantastic 5-star review! We're thrilled to hear that every item you've purchased from us has been excellent. Ensuring the quality of our products is a top priority for us, and we're delighted that we've met your expectations consistently. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for your support and for choosing Stonerefurb.
1 Feb 2024
 Verified review

Excellent service yet again.

This the 2nd computer I have purchased from Stone refurb, excellent quality laptop supplied and that was a grade C laptop so some minor scuffs but nothing to moan about. The one thing I would say is the box it came in was open as no security tape had been used and you could see inside the box, but everything that should have been there, was. I would recommend Stone Refurb to anyone.
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Darren, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're satisfied with the quality of the laptop you purchased from Stone Refurb, even with it being a grade C unit. Ensuring that our products meet our customers' expectations is always our top priority. We appreciate your feedback regarding the packaging, and we'll definitely take that into consideration to improve our processes in the future. Thank you for recommending Stone Refurb to others. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stone Refurb.
1 Feb 2024
 Verified review
Great value, honest description, great warranty, rapid delivery
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Pat, Thank you so much for your wonderful review! We're thrilled to hear that you found our products to be of great value with honest descriptions and that you were satisfied with our warranty coverage. Providing excellent value and transparency to our customers is a top priority for us, and we're delighted to hear that we met your expectations. We're also pleased to hear that you received your order promptly. Ensuring fast and reliable delivery is something we strive for, and we're glad we could deliver on that promise. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing us.
31 Jan 2024
 Verified review

Always has stock of what is displayed and excellent service

Always has the stock of the items ordered and they're generally delivered next day at no extra cost. If you have any issues with the products that have been delivered, they'll pick them back up and repair them and send them back again over a matter of days.
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ryan, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've had a positive experience with our stock availability, prompt delivery service, and hassle-free returns process. Ensuring that our customers have access to the items they need when they need them is a top priority for us, and we're delighted to hear that our next-day delivery service has met your expectations. Additionally, it's great to hear that our returns and repair process has been efficient and convenient for you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for your support and for choosing us.
31 Jan 2024
 Verified review
Great service, quality and amazing price.
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Nicholas, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service, found the quality of our products satisfactory, and appreciated our competitive pricing. Your feedback means a lot to us and serves as motivation to continue providing excellent service and value to all our customers. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
24 Jan 2024
 Verified review
Quick delivery, great price
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi William, Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that you were pleased with our quick delivery service and found our prices to be great. Providing fast and efficient delivery at competitive prices is something we strive for, and we're thrilled that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
24 Jan 2024
 Verified review
Prompt delivery and “as new” iPad received exceeding all expectations.
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ian, Thank you so much for your glowing 5-star review! We're thrilled to hear that you were impressed with our prompt delivery and that the iPad you received exceeded all your expectations, appearing "as new." Ensuring timely delivery and providing high-quality products are top priorities for us, and we're delighted that we could surpass your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
24 Jan 2024
 Verified review
The keyboard arrived promptly I found it difficult to work out where the small stick should go and the picture directions were not very helpful
Report review
Answer by stonerefurb.co.uk
19 Mar 2024
Hi Joan, Thank you for taking the time to leave us a review. We appreciate your feedback and apologise for any difficulty you experienced with our product. We're sorry to hear that you found it challenging to determine the placement of the small stick and that the picture directions were not as helpful as expected. Your comments are valuable to us, and we will take them into consideration to improve our product instructions for future customers. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help! Thank you for choosing our product.
22 Jan 2024
 Verified review
Report review