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Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
Arrived bang on time.
Perfect service well packaged.
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25 Jan 2024
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Ordered a haggis fir burns night a week…
Ordered a haggis for burns night a week before and it was delivered on the day I requested.
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25 Jan 2024
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25 Jan 2024
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I was blown away by the fact that my super haggis was delivered within 24 hours of placing the oerder!!
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25 Jan 2024
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25 Jan 2024
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I still haven’t received my items
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Answer by haggisuk.co.uk
25 Jan 2024
Hello. Please note that you had selected tomorrow's date for delivery. As I explained on the phone it is being dispatched today for delivery tomorrow, as per your original request. It is a little unfortunate that you chose to post this review before you contacted us and realized your own error. Thanks, Lee
25 Jan 2024
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Excellent service and excellent quality and reliable
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25 Jan 2024
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25 Jan 2024
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The ice pack was still frozen on delivery
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24 Jan 2024
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Product wasn't delivered today as ecpected
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24 Jan 2024
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24 Jan 2024
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Would be nice to receive what I ordered!
Ordered placed 17/01/2024 to be delivered today, 24/01/2024 ready for Burns Night. I only placed the order as I needed gluten free haggis. My order was 1 regular haggis and 2 GF ones. I've been sent 1 regular haggis and 2 sachets of whiskey sauce. Called twice now and no one seems to have any urgency returning my call. Burn's night is the day after tomorrow so it would be nice to know what's happening.
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Answer by haggisuk.co.uk
24 Jan 2024
Hello
Apologies for the mix up. We have been trying to call you back regarding sending replacements. Will try emailing you again.
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