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Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
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Reviews for haggisuk.co.uk
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12 Jan 2024
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Very efficient service
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12 Jan 2024
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Excellent quality products delivered quickly and efficiently
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12 Jan 2024
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Easy to buy online. Delivered on time. Correspondence clear with up to date delivery times. Excellent product
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11 Jan 2024
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Keep the customer updated
As there was a delay in sending the product you should have notified the purchaser and give a new date. When I called to chase the lady was very helpful and got back to me
to say the product was being sent today. I received it the next day
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11 Jan 2024
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Gluten free Haggis
Based on experience in 2023 excellent gluten free haggis for my daughter who is saving the new ones for a treat later in the year. Good web site. Prompt delivery on the right day. Well packaged. A real pleasure to do business with you!
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11 Jan 2024
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Items were well packed, insulated and chilled. Arrived in good time. Would do business again.
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11 Jan 2024
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Tiny haggis in a huge box! Ridiculous!
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11 Jan 2024
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Service was excellent, haggis was well packed
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10 Jan 2024
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Easy to order and pay with fast delivery.
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10 Jan 2024
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All seems to work well. Quick delivery and excellent haggis.
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9 Jan 2024
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Communication - eg advising that the office was closed for NY holidays and delivery had to be a day later.
Delivery was on time and well packed - all very efficient
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5 Jan 2024
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Excellent service with a qick response. I used this company several times, and they are always excellent
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5 Jan 2024
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Good service and delivery on time
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4 Jan 2024
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The taste of the haggis was excellent, better than we expected. It was obviously made with good and fresh ingredients. Helped to make our New year Eve special.
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3 Jan 2024
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3 Jan 2024
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Great, tasty product. Super fast deliver and fair p & p.
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2 Jan 2024
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Item didn't arrive as expected. It seems that the company is still closed for the holidays which wasn't clear when i ordered the Haggis.
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31 Dec 2023
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excellent service - on time etc' - little worryed package left in plain site on doorstep ..
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31 Dec 2023
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Prompt delivery
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29 Dec 2023
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Don't expect it the next day
I ordered a haggis the evening of the 20th presuming that the "order before 1pm for next day delivery" would apply to the 21st, so I could expect my delivery on the 22nd. It arrived on the 28th after our guests had left. No comms or updates until it's received by the courier. Will have to keep it frozen until Burns Night...
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