Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
I love mcsweens vegetarian haggis and have done for years, we live in Cornwall so is not always easy to obtain, we ordered on line with no problem. The delivary DPD service was the problem when we specifically asked the package to be left with our neighbours, they left it on our front door step when opens directly on to a busy street, had our eagle eyed neighbours not spotted it and taken it in for us I could very easily been stolen, very unhappy with DPD service so complained to them, naturally they said they couldn’t do anything we would have to make our complaint to the haggis company.
Report review
2 Oct 2023
Verified review
Whilst I am certain that the haggis I ordered will be wonderful, I have given a low rating because the web page asked my preferred delivery date and this was completely ignored this and just delivered immediately (a good week before it was needed). I was away at the time and by the time I'd realised that the goods had been dispatched it was too late to do anything. Luckily a neighbour rescued the package and put the goods in her freezer.
Report review
29 Dec 2023
Verified review
Don't expect it the next day
I ordered a haggis the evening of the 20th presuming that the "order before 1pm for next day delivery" would apply to the 21st, so I could expect my delivery on the 22nd. It arrived on the 28th after our guests had left. No comms or updates until it's received by the courier. Will have to keep it frozen until Burns Night...
Report review
2 Jan 2024
Verified review
Item didn't arrive as expected. It seems that the company is still closed for the holidays which wasn't clear when i ordered the Haggis.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.