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Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
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Reviews for haggisuk.co.uk
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10 Oct 2023
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9 Oct 2023
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20 Sept 2023
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19 Jul 2023
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17 Jul 2023
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10 Jun 2023
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9 Jun 2023
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11 May 2023
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26 Dec 2023
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Dreadful delivery driver
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
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30 Sept 2023
Verified review
Love the haggis hate the DPD delivery
I love mcsweens vegetarian haggis and have done for years, we live in Cornwall so is not always easy to obtain, we ordered on line with no problem. The delivary DPD service was the problem when we specifically asked the package to be left with our neighbours, they left it on our front door step when opens directly on to a busy street, had our eagle eyed neighbours not spotted it and taken it in for us I could very easily been stolen, very unhappy with DPD service so complained to them, naturally they said they couldn’t do anything we would have to make our complaint to the haggis company.
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2 Oct 2023
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Whilst I am certain that the haggis I ordered will be wonderful, I have given a low rating because the web page asked my preferred delivery date and this was completely ignored this and just delivered immediately (a good week before it was needed). I was away at the time and by the time I'd realised that the goods had been dispatched it was too late to do anything. Luckily a neighbour rescued the package and put the goods in her freezer.
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