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Top positive review
3 Oct 2023
Verified review
A very good, reliable, professional service. A long list of various auto electrical items were ordered and they all came quickly (2 working days with Royal Mail), well packed with great attention to detail. Just amazing, every part was clearly identified, helping greatly in seeing what is what, with detailed printed labels on component bags, even bespoke lengths of cable and tubing, neatly coiled, of various sizes all came tagged with labels! Again the despatch note is clearly set out and with mini photos of each item. I could not want more. Many thanks.
They are fine for vehicle electrics and marine cable, terminals, etc, etc, and for customer service but a selection of better quality marine lighting would be appreciated. I recently purchased two chrome finished LED downlighters which had poor quality chrome plating and were of inferior general quality compared with earlier purchases at similar pricing from marine chandlers.
A very good, reliable, professional service. A long list of various auto electrical items were ordered and they all came quickly (2 working days with Royal Mail), well packed with great attention to detail. Just amazing, every part was clearly identified, helping greatly in seeing what is what, with detailed printed labels on component bags, even bespoke lengths of cable and tubing, neatly coiled, of various sizes all came tagged with labels! Again the despatch note is clearly set out and with mini photos of each item. I could not want more. Many thanks.
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Answer by 12voltplanet.co.uk
3 Oct 2023
Thank you so much for leaving us this great review!
9 Nov 2023
Verified review
12volt planet always the best
12volt planet have always provided 1st service for the last 3 years since iv used them. I started my van conversion and have always used them for everything from wire to Victron equipment. They are not only competitively priced but they give you the best service on the phone. If you call with a question they listen and advice. They don’t make you feel rushed one bit and therefore I always order from them as I want to support a business who gives great customer service. Thanks guys. I will use you in the future and will recommend.
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Answer by 12voltplanet.co.uk
9 Nov 2023
Hi Hannah, thank you very much for taking the time to leave us this review. We really appreciate the feedback, it's great to hear!
12 Jun 2023
Verified review
I purchased the 12v led strip lights to replace old lighting in my campervan. Really pleased with the new lights which are much brighter than the old ones and draw less power. Thank you for the excellent wiring video, which I could not have managed without. Fast delivery, excellent instructions and very smart new lights.
Ps image taken before I had replaced the end caps.
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Answer by 12voltplanet.co.uk
13 Jun 2023
Thank you very much for taking the time to leave this review, we are really glad you had a good experience shopping with us and found our videos helpful! Your installation looks great as well!
31 Mar 2024
Verified review
Just BRILLIANT...
The 'Help and Advice' service is brilliant, no pushy sales tactics, just good, sound and trustworthy advice. 12VPlanet is now my go-to shop for all things DC, prices are competitive too, and delivery is prompt and reliable. If 12VPlanet have what I want, I buy from them, no question. An amazing find which I have happily recommended to others!
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Answer by 12voltplanet.co.uk
2 Apr 2024
Thank you very much for taking the time to leave us this review, that is great to hear!
16 Sept 2023
Verified review
i liked the speed at which my order arrived the order was placed at 16.50 hrs they close at 17.00hrs next morning i got an e mail confirming order and giving a 2 day to 3 day delivery meaning delivery monday it arrived saturday morning fantastic service will be using again i would fully recomend 12 volt planet
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Answer by 12voltplanet.co.uk
18 Sept 2023
Thank you for taking the time to leave this review Colin, it's great to hear that you had a good experience shopping with us.
8 Jul 2023
Verified review
First rate customer service, fair to deal with, and excellent postage/return system.
Still not sure why the 800w inverter wouldn't start a 200w fridge, but the 1200w version does, so, apart from the lack of understanding and inconvenience, glad I could deal with this company on trying something else.
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Answer by 12voltplanet.co.uk
10 Jul 2023
Thank you for the great review Oliver, glad to hear it is working now!
5 Jun 2023
Verified review
Poor quality part in my opinion
Having ordered a part it came really quickly fantastic service , unfortunately in my opinion as an electrician it was poor quality but the returns procedure was also fantastic so I would have no hesitation using them again , they didn't manufacture the part so can’t be responsible for its quality
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Answer by 12voltplanet.co.uk
6 Jun 2023
Thank you for taking the time to leave this review and for giving us 5 stars even though the part you ordered was not up to standard. I have passed the details on to our purchasing department and hope that we can source a different unit in the future.
16 Nov 2023
Verified review
The whole experience of dealing with this company is excellent. Cannot recommend using them enough. The information they provide and the instructional videos are so helpful
If you are in the market for electrical equipment supplies then you will find your answers here
Well done
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Answer by 12voltplanet.co.uk
17 Nov 2023
Thank you very much for taking the time to leave us this review, it is really good to hear that you had a great experience shopping with us.
30 May 2023
Verified review
Joe was wonderful! I was having trouble with a credit card order, maybe something about an international payment. He really went out of his way to make sure that I was able to pay and receive my order. He went above and beyond, even following up afterwards! Great service!
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Answer by 12voltplanet.co.uk
31 May 2023
Thank you very much for this review. It is brilliant to hear that you had a great experience shopping with us!
30 Oct 2023
Verified review
I like the wide range of products. Could do with stocking 12v LED low power consumption replacement bulbs / strips / spotlight bulbs for caravan lamp fittings. Also some LED caravan lamps fittings which are a direct replacement for existing fluorescent type units.
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Answer by 12voltplanet.co.uk
31 Oct 2023
Thank you for the feedback, we really appreciate it and will consider your suggestion! Many thanks
29 Aug 2023
Verified review
Five star review
I had forgotten to add one item to an order, realised the following morning and phoned up and asked to amend order and asked for a Paypal link to pay the difference.
They added the item to the order free of charge and dispatched the same day.
Top customer service
12 volt planet have never let me down 👍
Ordered online, always been delivered within a day or two.
The plug and socket were perfect, I thought it might have been thin plastic, I was pleasantly surprised!
Wired up our 12v horn in no time, perfect
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Answer by 12voltplanet.co.uk
17 May 2023
Thank you for taking the time to leave this review Annie, it is much appreciated. I am very happy to hear that you are pleased with our service and products.
24 Jul 2023
Verified review
Great service
Quick dispatch great to see the tracking with royal mail (that's when it went wrong royal mail sent it to the wrong mail center so that delayed it by 3 days) BUT this was nothing to do with the service from 12 volt planet 👍
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Answer by 12voltplanet.co.uk
24 Jul 2023
Thank you very much for the great review, despite the wait for delivery. I will pass this information on to Royal Mail.
30 May 2023
Verified review
Excellent Solar Panel and Controller.
Quick response to my setup queries and very simple returns process for a couple of bits I didn't use.
Reasonable price for shipping.
All in all super service from a great store!
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Answer by 12voltplanet.co.uk
31 May 2023
Thank you very much for taking the time to leave us this review Adrian. It's great to hear that you have been happy with our service!
Loads of different variations of the same type of things.
Massive range.
Very helpful cable checking application and even advice from they're online chat.
Fantastic website and fantastic company.
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Answer by 12voltplanet.co.uk
3 Jul 2023
Thank you very much for taking the time to leave this review, I am glad had you have had a fantastic experience shopping with us!
28 Oct 2023
Verified review
Track and fix your 12 volts the 12Volt Planet way!
Particularly liked the range and variation of items. Very long time since did car and motorcycle wiring at home. . Useful connectors I never knew existed. Thank you 12 Volt.
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Answer by 12voltplanet.co.uk
30 Oct 2023
Thank you very much for taking the time to leave us this review, we really appreciate it!
27 Sept 2023
Verified review
The transaction was perfect.
Items as described.
Fast delivery.
It would be beneficial for European customers if import duties were added to the total price.
Thank you
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Answer by 12voltplanet.co.uk
3 Oct 2023
Thank you for the feedback, we really appreciate it!
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