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Top positive review
27 Jul 2023
Verified review
Having looked around online for what we wanted we decided on Paving Stones Direct due to their competitive prices. We had a query about delivery charges which they answered promptly. We picked a delivery date for within a matter of days from order, we then had messages from the delivery company to update us about a time schedule. Delivery was prompt, driver was friendly and helpful. There was a small chip in one of the tiles but to be honest it wasn't worth complaining about it. When we are ready to order more tiles for other parts of the garden we will not hesitate to go back to this company.
Great prices, good choice of delivery options, or so we thought! Opted for delivery day but received a phone call the day before to say the pallet had arrived, nobody on to take delivery so a waste of everyone’s time because they had to come back on the scheduled day.
Product still not delivered. No communication from the store.
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Answer by pavingstonesdirect.co.uk
6 days ago
Hi, we are very sorry to receive this review. After speaking to the courier network, unfortunately your order was misplaced. We understand this has now been delivered. Thank you, The Paving Stones Direct team
25 Mar 2024
Verified review
Make sure a third of my flags don’t come chipped.
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Answer by pavingstonesdirect.co.uk
26 Mar 2024
Hi, we are very sorry to receive this review. We strive to ensure every order is received at the highest quality so this is not the usual standard from us. We cannot find any communication from you regarding this issue so please contact us and we will be happy to rectify this. The Paving Stones Direct team.
30 Jul 2023
Verified review
Great prices, good choice of delivery options, or so we thought! Opted for delivery day but received a phone call the day before to say the pallet had arrived, nobody on to take delivery so a waste of everyone’s time because they had to come back on the scheduled day.
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Hi Lynn, we are sorry to receive this review. While we make every attempt to ensure delivery arrives when expected, due to using 3rd party couriers, they do reserve the right to delivery earlier however, in those scenarios, they are meant to inform either us so we can inform the customer or inform the customer directly. In this case, this procedure was not followed. We apologise for any inconvenience this caused. Thank you, The Paving Stones Direct team
29 Jul 2023
Verified review
Poor customer service/false advertisement.
Ordered a product in which they said could be delivered for free.
Rang up as I received an email stating I need to collect instead.
They told me over phone I can’t receive delivery and that the product is not in stock.
False advertisement.
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Hi Jarred, we are very sorry to receive this review. We do state on the website for customers to give us a ring before placing an order as the prices listed are collection only which is stated. If collection is not an option then we will then advise on delivery. Unfortunately in this instance, there was an error that allowed an out of stock product to be ordered. We apologise for the inconvenience this has caused. Thank you, The Paving Stones Direct team.
16 Jul 2023
Verified review
Quite a few off slabs where badly chipped
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Answer by pavingstonesdirect.co.uk
18 Jul 2023
Hi Ross, thank you for taking the time to leave us a review. If you'd like to get in touch we are happy to go through our damages/replacement policy with you. The Paving Stones Direct Team
20 Jun 2023
Verified review
Tiles are fine, poor delivery and service
Tiles are fine, but delivery was very poor with no response regarding delivery dates.
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Answer by pavingstonesdirect.co.uk
21 Jun 2023
Thank you for leaving us your feedback, we really appreciate it. We take all feedback seriously and we will pass your comments on. The Paving Stones Direct team.
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