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Top positive review
27 Jul 2023
Verified review
Having looked around online for what we wanted we decided on Paving Stones Direct due to their competitive prices. We had a query about delivery charges which they answered promptly. We picked a delivery date for within a matter of days from order, we then had messages from the delivery company to update us about a time schedule. Delivery was prompt, driver was friendly and helpful. There was a small chip in one of the tiles but to be honest it wasn't worth complaining about it. When we are ready to order more tiles for other parts of the garden we will not hesitate to go back to this company.
Great prices, good choice of delivery options, or so we thought! Opted for delivery day but received a phone call the day before to say the pallet had arrived, nobody on to take delivery so a waste of everyone’s time because they had to come back on the scheduled day.
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Reviews for pavingstonesdirect.co.uk
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26 Sept 2023
Verified review
very good company fast delivery
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Answer by pavingstonesdirect.co.uk
27 Sept 2023
Thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
26 Sept 2023
Verified review
Items as described and well packed. Maybe ask pallet deliverers to keep customers better informed, the first notification you get is “out for delivery”.
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Answer by pavingstonesdirect.co.uk
26 Sept 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
19 Sept 2023
Verified review
Brilliant
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Answer by pavingstonesdirect.co.uk
20 Sept 2023
Hi Reece, Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
12 Sept 2023
Verified review
Spot on and delivery was good
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Answer by pavingstonesdirect.co.uk
13 Sept 2023
Hi John, thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
4 Sept 2023
Verified review
Quick delivery and helpful customer service
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Answer by pavingstonesdirect.co.uk
12 Sept 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
30 Aug 2023
Verified review
Very good service alway good quality paving good price
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Answer by pavingstonesdirect.co.uk
31 Aug 2023
Thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
29 Aug 2023
Verified review
Great product just what I was looking for. Good delivery turned up on time
Value for money.
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Answer by pavingstonesdirect.co.uk
31 Aug 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
25 Aug 2023
Verified review
Excellent quality slabs, slight dramas with the delivery firm but the team at paving stone direct where great with keeping me updated
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Answer by pavingstonesdirect.co.uk
25 Aug 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
19 Aug 2023
Verified review
Excellent service from 1st phone call, very helpful when we visited supplying samples.
Had a difficult place to deliver to and that was all sorted out by Kenneth, would definitely recommend this company
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Answer by pavingstonesdirect.co.uk
23 Aug 2023
Thank you very much for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on Kenneth. The Paving Stones Direct team.
15 Aug 2023
Verified review
Have used Paving Stones Direct on many occasions I have found them to be very helpful. The website isn't the best which has resulted in me calling them instead a few times but they've always been very helpful. Would definitely recommend 👌
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Answer by pavingstonesdirect.co.uk
16 Aug 2023
Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.
30 Jul 2023
Verified review
Romex easy
Smooths, swift and trouble-free
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
30 Jul 2023
Verified review
Great prices, good choice of delivery options, or so we thought! Opted for delivery day but received a phone call the day before to say the pallet had arrived, nobody on to take delivery so a waste of everyone’s time because they had to come back on the scheduled day.
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Hi Lynn, we are sorry to receive this review. While we make every attempt to ensure delivery arrives when expected, due to using 3rd party couriers, they do reserve the right to delivery earlier however, in those scenarios, they are meant to inform either us so we can inform the customer or inform the customer directly. In this case, this procedure was not followed. We apologise for any inconvenience this caused. Thank you, The Paving Stones Direct team
29 Jul 2023
Verified review
Poor customer service/false advertisement.
Ordered a product in which they said could be delivered for free.
Rang up as I received an email stating I need to collect instead.
They told me over phone I can’t receive delivery and that the product is not in stock.
False advertisement.
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Hi Jarred, we are very sorry to receive this review. We do state on the website for customers to give us a ring before placing an order as the prices listed are collection only which is stated. If collection is not an option then we will then advise on delivery. Unfortunately in this instance, there was an error that allowed an out of stock product to be ordered. We apologise for the inconvenience this has caused. Thank you, The Paving Stones Direct team.
28 Jul 2023
Verified review
Virtual tour was perfect. Advisor super helpful. Great sample service
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Thank you for leaving us your feedback, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.
27 Jul 2023
Verified review
Having looked around online for what we wanted we decided on Paving Stones Direct due to their competitive prices. We had a query about delivery charges which they answered promptly. We picked a delivery date for within a matter of days from order, we then had messages from the delivery company to update us about a time schedule. Delivery was prompt, driver was friendly and helpful. There was a small chip in one of the tiles but to be honest it wasn't worth complaining about it. When we are ready to order more tiles for other parts of the garden we will not hesitate to go back to this company.
Report review
Answer by pavingstonesdirect.co.uk
28 Jul 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
20 Jul 2023
Verified review
Great service, samples and tiles came when requested, no dramas.
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Answer by pavingstonesdirect.co.uk
24 Jul 2023
Thank you for the fantastic feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
16 Jul 2023
Verified review
Quite a few off slabs where badly chipped
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Answer by pavingstonesdirect.co.uk
18 Jul 2023
Hi Ross, thank you for taking the time to leave us a review. If you'd like to get in touch we are happy to go through our damages/replacement policy with you. The Paving Stones Direct Team
13 Jul 2023
Verified review
As a first time user very impressive. Competitive price and arrive early the next morning.
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Answer by pavingstonesdirect.co.uk
17 Jul 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
4 Jul 2023
Verified review
Quick and reliable service
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Answer by pavingstonesdirect.co.uk
5 Jul 2023
Thank you for the fantastic feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
4 Jul 2023
Verified review
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Answer by pavingstonesdirect.co.uk
5 Jul 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
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