Paving Stones Direct UK Ltd
Reviews:

2,305 total reviews   438 reviews in the last 12 months

Review summary

Customers consistently praise the prompt, on-time, and flexible delivery, with many also highlighting the ease and efficiency of the ordering process both online and by phone. Customer service stands out as friendly, helpful, and responsive, with staff often going the extra mile to resolve any issues. Product quality is generally regarded as good or excellent, and many customers appreciate the competitive or great pricing. Communication is usually timely and informative, and packaging is often noted as being secure and effective. Some areas for improvement include occasional courier delays, delivery communication gaps, and packaging issues, with a notable number of customers reporting damaged or inadequate packaging. A minority mention misleading product descriptions or damage upon arrival, and a few customers have experienced less communicative interactions with staff or desired clearer delivery information.

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ReviewsPaving Stones Direct UK Ltd

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(368)
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Great selection of pavers Helpful informative staff

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
Community member 
1 Reviews
 Verified

Trustworthy company

Spoke with this company who advised me of their stock levels,I placed my order and it arrived on time. Great service unlike another paving supplier who still haven't delivered on their promises

Reply from Paving Stones Direct UK Ltd

Thank you for this review. Feedback is very important to us so we really appreciate it. Thank you, the Paving Stones Direct team.
Community member 
1 Reviews
 Verified
Delivered promptly good price

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team
Community member 
2 Reviews
 Verified
Delivery communication from courier was wrong - probably the courier's fault but Paving Stones did apologise.

Reply from Paving Stones Direct UK Ltd

Hi Helen, thank you for the review. As you mentioned, we use 3rd part couriers so the information they provide is what is relayed and we rely on them to provide the correct information to customers. This review will be passed on to the courier, thank you. The Paving Stones Direct team
Community member 
1 Reviews
 Verified
Seamless experience. Great customer service and delivered to timescale.

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
Community member 
1 Reviews
 Verified
Order arrived on time. Nothing was broken. They offer a service to order a sample, which I'm now using as a nice coaster for my coffee!

Reply from Paving Stones Direct UK Ltd

Thank you for this review. Feedback is very important to us so we really appreciate it. Thank you, the Paving Stones Direct team.
Community member 
5 Reviews
 Verified
Good prices and fast delivery

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team
Community member 
1 Reviews
 Verified

Would definitely use again!

Quick service after ordering, nice product and the couriers who delivered it we're excellent. Would highly recommend.

Reply from Paving Stones Direct UK Ltd

Thank you for this review. Feedback is very important to us so we really appreciate it. Thank you, the Paving Stones Direct team.
Community member 
2 Reviews
 Verified
Great company great delivery great product have used several times and if we have had broken ones they send out next day great service

Reply from Paving Stones Direct UK Ltd

Thank you for this review. Feedback is very important to us so we really appreciate it. Thank you, the Paving Stones Direct team.
Community member 
1 Reviews
 Verified
Brilliant service can not fault.

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team
Community member 
1 Reviews
 Verified
service prompt reliable, sample arrived perfectly on time

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
Community member 
2 Reviews
 Verified
ease of ordering, quick turn around on delivery, fair price on paving slabs & good selection

Reply from Paving Stones Direct UK Ltd

Thank you for this review. Feedback is very important to us so we really appreciate it. Thank you, the Paving Stones Direct team.
Community member 
1 Reviews
 Verified

Friendly, helpful, fast delivery.

Staff were very friendly, helpful and efficient. Delivery quick and polite. Everything just as described - will order again! Thank you.

Reply from Paving Stones Direct UK Ltd

Thank you for this review. Feedback is very important to us so we really appreciate it. Thank you, the Paving Stones Direct team.
Community member 
2 Reviews
 Verified

Reply from Paving Stones Direct UK Ltd

Thank you for the rating. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
Community member 
2 Reviews
 Verified

Reply from Paving Stones Direct UK Ltd

Thank you for the rating. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
Community member 
1 Reviews
 Verified
Cant comment on quality as not here yet! Delivery scheduled for yesterday, confirmation text stating to be delivered between 4:30 & 6:30pm with understanding that could be later due to traffic no further updates on delivery so cancelled our evening plans accordingly but went to bed finally at 10pm assuming not coming after all. Have received text this morning delivery now due between 10-12am so here’s hoping. Very disappointing communication!! Not bothered if delivery couldn’t come yesterday just would have liked to be told so plans need not have been changed!!

Reply from Paving Stones Direct UK Ltd

We are very sorry to receive this review. As we use 3rd party couriers, we lean on the couriers to inform us if there are delays in deliveries. Unfortunately in this instance, we were not informed. We can only apologies regarding this. Your feedback has been passed over to the courier. Thank you, the Paving Stones Direct team.
Community member 
2 Reviews
 Verified
Swiftly delivered FOC

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team
Community member 
1 Reviews
 Verified
The grouting materials projected quantity is well off, but customer service is good

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
Community member 
1 Reviews
 Verified

Reply from Paving Stones Direct UK Ltd

Thank you for the rating. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.

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