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Top positive review
26 Oct 2023
Verified review
The ordering and products are very good.
The shipping (using UPS) and tracking information has a large room for improvement.
I find Kjus/UPS, communication is poor compared to other couriers, especially as Kjus market their selves as a high end/value product.
Aligned with other couriers, why are:
- Updates not sent, advising day of delivery.
- An estimate (1-hour slot) not provided on the day of delivery.
- An ability to reschedule delivery, rather than leaving at a drop shop.
Come on Kjus, step-up.
The customer experience of Kjus online is just really awful. Slow, laborious and not customer friendly. Needs some serious work.
Sizes all over the place.
Contact emails wrong
Ability to return goods not easy at all
Expensive postage to the UK
A real shame as the products are fantastic and if the experience was easier I would use it / spend more.
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