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Top positive review
9 Jun 2023
Verified review
Ordering was a very positive experience. Easy to order. Good price. Free delivery. My goods were delivered promptly. I would have given FIVE STARS if DHL's service wasn't so abysmal!
Despite editing my address to include "deliver to side door", AND specifying a safe place, DHL completely ignored ALL instructions, and did exactly what I wanted to avoid!
5 or 6 hours ahead of delivery, I received a text from DHL, giving a 1 hour time slot (They were nearly an hour early!) As they threatened to leave my parcel with a neighbour if I wasn't at home, I followed the link in the text to nominate a safe place. Being disabled, and knowing that the delivery items were heavy, I didn't want to have to retrieve from a neighbouring house, and I was at home all day.
I ticked the "other" box, and requested that the courier knock at and leave package at the side door!
This was received by DHL and confirmed, BUT DHL decided to leave the very heavy boxes on the step in front of my FRONT DOOR.
This was a health and safety issue, as the boxes were left blocking my door.
I had NO IDEA that they were there, and it's lucky that they were not stolen, as they were in FULL VIEW of all passers by and traffic.
When I received a text, saying that I (my name) had accepted delivery, I was concerned, as I thought that they must have been delivered to the wrong address, but then I saw the photograph, showing the boxes in front of my door.
I can't even open the front door, as the lock is jammed. I always use the side door.
WHY could they not just have followed the instructions?
I spent 45 minutes STRUGGLING to unpack my items, one handed, supporting myself with my stick, and IN FULL VIEW of anyone passing, and then having to bring each individual item back around the house to my side door, in order to bring them indoors.
This was TOTALLY UNNECESSARY!
All DHL had to do was READ my address and my instructions.
I was in agony for the next 4 days.
I complained to DHL, but they have completely ignored me!
I probably won't order from Mole Online again, and it is solely because of DHL.
The items I purchased were shown as in stock at time of ordering and the delivery information stated that delivery would be 3 - 5 working days.
A week after placing the order, I had not received any dispatch confirmation so sent a query asking for an update. Within 24 hours I received an automated mail stating my order had been dispatched with a link to track it. The link didn’t work, so I sent another query asking for a new link. The next day I received a response to my initial query to inform me my order would be dispatched that day! The following day I received a response to my second query about the tracking link which included a tracking number. I then received my order later the same day. Overall, the experience was ok as I received my order and the product is good. However, the delivery and communication to customers isn’t so good. I’ve spoken to other people that have ordered from them online and they’ve stated that they have had similar experiences.
Very pleased with order which arrived promptly and in perfect condition.
Appreciated free delivery but found it tricky to work out from your website which items qualified for this as it seemed to go by weight , and weight of items was not shown in every case) (I was interested in
buying large sized bird foods)
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3 days ago
Verified review
Excellent service, easy to order, quick delivery, good food. Only thing missing is updates on offers. I am signed up for emails but only see the dog food offers if I go online.
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5 days ago
Verified review
Always reliable
Ordered 6 items, received 5 with 1 coming when stock allows. This has happened before & I have no doubt the remaining item will arrive.
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12 Apr 2024
Verified review
Good service
The access to customer service and response.
A quicker delivery if possible and doesn't affect profitability
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Answer by moleonline.com
15 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
7 days ago
Verified review
Items despatched rapidly
The website is easy to use. Items are despatched incredibly quickly and prices seem very competitive.
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Answer by moleonline.com
7 days ago
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
4 Apr 2024
Verified review
Value for money. Delivery was good. But little late due to Easter holidays.
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Answer by moleonline.com
4 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
9 days ago
Verified review
Great product, sent and delivered quickly, good service all round, thanks.
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Answer by moleonline.com
8 days ago
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
7 Apr 2024
Verified review
Hard to improve on fast, efficient service and very competitive prices
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Answer by moleonline.com
8 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Delivered on time and at a very competitive price. Will use them again
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Answer by moleonline.com
8 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
6 days ago
Verified review
Problems with DHL but Mole really did work hard to sort it out.
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5 Apr 2024
Verified review
Bought at a great price, delivery good despite the bank holiday
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Answer by moleonline.com
8 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
3 days ago
Verified review
I order you deliver to a safe place, what more could I ask?
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13 days ago
Verified review
Good
Easy to order quick delivery and value for money
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Answer by moleonline.com
9 days ago
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
5 Apr 2024
Verified review
Good price
Very good range of products
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Answer by moleonline.com
8 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
3 Apr 2024
Verified review
All items arrived on time, as advertised.
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Answer by moleonline.com
4 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
5 Apr 2024
Verified review
Always use this company for my dog food
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Answer by moleonline.com
8 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
9 Apr 2024
Verified review
Arrived on time and securely packaged.
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Answer by moleonline.com
10 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
8 days ago
Verified review
it was cheap and delivery was on time
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Answer by moleonline.com
8 days ago
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
11 Apr 2024
Verified review
Product well packed for protection
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Answer by moleonline.com
15 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
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