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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
Thank you for your review, we are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
13 days ago
Verified review
Great quick service
Would be better with more range of gifts to go with the port/wine
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Answer by vintagewineandport.co.uk
10 days ago
Thank you for your review Gateth, we are very pleased to read that you are happy with our services. I can see that the products you've selected already have their own gift boxes, but we do also have a range of gift boxes to select from and all our products are offered with a free card that you can input your gift message on.
Kind regards,
Vintage Wine and Port
13 days ago
Verified review
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Answer by vintagewineandport.co.uk
10 days ago
Thank you for your rating! We hope you enjoy your order.
Kind regards,
Vintage Wine and Port
17 Apr 2024
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Answer by vintagewineandport.co.uk
17 Apr 2024
Thank you for taking the time to leave us with your rating!
Kind regards,
Vintage Wine and Port
26 Mar 2024
Verified review
I was told a signature was required!
I was told a signature was required so I stayed in but the package was left on the door step. I checked on the door bell CCTV and no attempt to ring the doorbell took place.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you for your review David, while we do advise that a signature is preferable for delivery we do also offer an option to leave with a neighbour, or to leave in a safe location if selected. I can see the parcel was delivered safely the next working day and I do hope you enjoy your bottle of Graham's 1970 Vintage Port.
Kind regards,
Vintage Wine and Port
15 Mar 2024
Verified review
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Answer by vintagewineandport.co.uk
15 Mar 2024
Thank you for your star rating!
Kind regards,
Vintage Wine and Port
Thank you for leaving us with a star rating!
Kind regards,
Vintage Wine and Port
18 Feb 2024
Verified review
User friendly site. Just ordered so can’t comment on delivery etc
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Answer by vintagewineandport.co.uk
19 Feb 2024
Thank you Gilluan for taking the time to leave us with your feedback.
Kind regards,
Vintage Wine and Port
13 Feb 2024
Verified review
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Answer by vintagewineandport.co.uk
14 Feb 2024
Thank you for your review.
Kind regards,
Vintage Wine and Port
2 Feb 2024
Verified review
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Answer by vintagewineandport.co.uk
5 Feb 2024
Thank you for your star review!
Kind regards,
Vintage Wine and Port
27 Jan 2024
Verified review
The port was, and is, excellent and the ordering process was painless.
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Answer by vintagewineandport.co.uk
29 Jan 2024
Thank you very much for your kind review, we are so pleased to hear that you found our website to be user friendly and you enjoyed the port!
Kind regards,
Vintage Wine and Port
25 Jan 2024
Verified review
Vintage port 40 years
All was fine except for the gift packaging which I paid extra for. It was supposed to be straw lined but it was plastic bubble wrap instead.
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Answer by vintagewineandport.co.uk
25 Jan 2024
Thank you for your review Jackie, I can see the gift box you selected was the gold cardboard gift box. The bottles inside this come in bubble wrap for protection during transit. Straw lining is included in the wooden gift box with sliding lid.
Kind regards,
Vintage Wine and Port
14 Jan 2024
Verified review
Great service’s
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Answer by vintagewineandport.co.uk
16 Jan 2024
Thank you very much for your kind feedback, we are so pleased to hear that you found our services to be great!
Kind regards,
Vintage Wine and Port
29 Dec 2023
Verified review
Easy to order and good shipping process
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Answer by vintagewineandport.co.uk
29 Dec 2023
Thank you very much for your star rating and feedback.
Kind regards,
Vintage Wine and Port
24 Dec 2023
Verified review
Website search/selection filters should be improved
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Answer by vintagewineandport.co.uk
29 Dec 2023
Thank you very much for your star rating and feedback.
Kind regards,
Vintage Wine and Port
24 Dec 2023
Verified review
Prompt delivery and good selection of wines.
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Answer by vintagewineandport.co.uk
29 Dec 2023
Thank you very much for your star rating and review. We are very pleased to hear that you are happy with our delivery and products.
Kind regards,
Vintage Wine and Port
20 Dec 2023
Verified review
The phone service was great but the delivery awful
Happy with the product
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Answer by vintagewineandport.co.uk
20 Dec 2023
Thank you for your review Ken, we are pleased to hear that our customer care team could help you with the delivery of your order. I can see that it was delivered successfully on the 2nd attempt.
Kind regards,
Vintage Wine and Port
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