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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
Ordered a 1993 bottle of Borgogno Barberadalba red wine which looked amazing, but was completely undrinkable
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Answer by vintagewineandport.co.uk
20 Sept 2023
Dear Karen,
Thank you for your review. We are unique in offering a replacement guarantee in most of our wines for three months following purchase, as per our T&C's when ordering. Unfortunately, we were not contacted regarding this issue at all and we were not given the option to rectify this for you. Please contact us via email by replying to your original invoice and our customer care team would be more than happy to assist you in resolving this.
Kind regards,
Vintage Wine and Port
6 Sept 2023
Verified review
Good website. Good range on offer. Quick delivery. Only (very) minor negative is that the rope handle on the presentation box pulled through the hole so the box cracked to the floor when carrying it by the handle. Fortunately no damage done but could have been expensive.
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Answer by vintagewineandport.co.uk
6 Sept 2023
Dear Charles, thank you for your review and taking the time to leave us with your feedback. We shall take this feedback to our box suppliers to ensure the rope handles are secured during manufacturing process. We shall also ensure that the packing team inspect the rope handles before packing.
Kind regards,
Vintage Wine and Port
Easy website to navigate - do not charge any delivery on orders over £100 would be a an improvement
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Answer by vintagewineandport.co.uk
4 Sept 2023
Thank you for your review and feedback John. We do have free Standard Delivery (3-5 working days) for orders over £100.00. However, if the order is required urgently we offer a Next Day Delivery at a slight charge. We do hope the recipient enjoys their kind gift.
Kind regards,
Vintage Wine and Port
22 Aug 2023
Verified review
Good price, speedy delivery and well packaged. Would have liked an email to confirm my order but otherwise very pleased! Would have given 4.5 stars of I could.
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Answer by vintagewineandport.co.uk
22 Aug 2023
Thank you Simon for your review. Your order confirmation would have come through to the email address immediately after placing the order.. it could be that this ended up in your spam/junk folder? In any case, we are very happy to hear that you are pleased with our services.
Kind regards,
Vintage Wine and Port
19 Aug 2023
Verified review
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Answer by vintagewineandport.co.uk
21 Aug 2023
Thank you for your star rating! We do hope you enjoy your order.
Kind regards,
Vintage Wine and Port
12 Aug 2023
Verified review
Nice and easy. A good source for presents.
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Answer by vintagewineandport.co.uk
14 Aug 2023
Thank you for your review and feedback. We are very pleased to hear that you found our ordering process to be simple and you enjoyed our range of products.
Kind regards,
Vintage Wine and Port
10 Aug 2023
Verified review
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Answer by vintagewineandport.co.uk
10 Aug 2023
Thank you for taking the time to leave us with a rating Niall. We do hope you enjoy your order.
Kind regards,
Vintage Wine and Port
29 Jul 2023
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Answer by vintagewineandport.co.uk
31 Jul 2023
Thank you for your review Ailsa, we do hope you enjoy your order.
Kind regards,
Vintage Wine and Port
28 Jul 2023
Verified review
Shopping seemed Ok. Would be nice to have a specific "Deliver on this date" option.
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Answer by vintagewineandport.co.uk
28 Jul 2023
Dear Brian,
Thank you for your feedback on your shopping experience. While we do not have this feature imbedded in the site, we do have a delivery notes section for customers to stipulate any requirements. Thank you for your using this to request delivery on a later date; I can see my colleague has already emailed you to confirm this.
We do hope the recipient enjoys their gift!
Kind regards,
Vintage Wine and Port
20 Jun 2023
Verified review
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Answer by vintagewineandport.co.uk
20 Jun 2023
Thank you for your review Brian. We do hope you enjoy your order!
Kind regards,
Vintage Wine and Port
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