vintagewineandport.co.uk

Reviews:

Dear Paul, Thank you for taking the time to leave us with your review and comments. I can see your order has been placed successfully; when you click through to purchase it will flag any required fields that need data input and once fulfilled can go ahead. I can see you've ordered something that is already discounted and therefore not eligible for further deductions. However, please do keep your discount code to hand as this will be available to use on future purchases. Kind regards, Vintage Wine and Port

Thank you for taking the time to leave us with your review Miles. I am sorry to read that you experienced difficulties when making payment, although I am pleased to see you were able to overcome this and complete payment. We offer card or PayPal as a payment option, or if you're struggling our customer care team are happy to take payment over the telephone instead. We do hope you enjoy your order. Kind regards, Vintage Wine and Port

Dear Simon, Thank you for taking the time to leave us with your review. Upon researching I can see you have ordered a brand that we have a UK exclusive with. Had you ordered this online elsewhere it would have been subject to customs once imported into the UK and would have cost you significantly more. We do hope you enjoy your order. Kind regards, Vintage Wine and Port

Dear Richard, A fragile cork is very common with older bottles, where the liquid has been in contact with cork for a long period of time. We recommend that the pieces of cork should be strained as part of the decanting process, this can be done using a muslin cloth which will not allow any small fragments or sediment through. These recommendations are reiterated inside the booklet that comes with the bottle. Kind regards, Vintage Wine and Port

Dear Dean, Thank you for your comments, and I am sorry to read you did not see the email we sent on Monday the 20th of May (three working days after your order was placed) with your tracking details. We can see delivery was attempted to your address in the United States on the 22nd of May and, as you say, no one was home to sign for the delivery and the parcel was returned to the depot. You emailed us on Friday the 24th of May after working hours and as it was the Bank Holiday weekend in the UK we have just got back into the office. I can the team has replied to your query this morning and contacted the depot on your behalf, we now await their response. Kind regards, Vintage Wine and Port

Thank you for taking the time to leave us with your review Charles, we are pleased that you're happy with our products and services and I do apologise that due to unforeseen circumstances DHL could not deliver on the Saturday service as scheduled. I can see that a refund has been actioned for the extra postage you have paid and we do hope that despite the delay your son enjoys his lovely gift. Kind regards, Vintage Wine and Port

Dear Nick, thank you for taking the time to leave us with your feedback. All our photographs for the website are taken by our cellar manager here and our conditions report is available to read on all products. If you would like to contact us further regarding this, please do email us. Kind regards, Vintage Wine and Port

Dear Cristian, thank you for your honest review. We are sorry that the gift box arrived damaged and we were unable to ship a replacement box to arrive the next day as our courier had already collected the outgoing parcels. Instead, we action a refund for the gift box, the only option in this situation. We do hope the recipient enjoys their lovely Graham's Port. Kind regards, Vintage Wine and Port

Dear Paula, Thank you for your review and comments. We stock various wines from many different vintages and our wine expert here is always happy to advise should our customers have any queries regarding our products before purchase; should you wish for something to keep for longer, or something to drink straight away. We have a vast range of different products spanning this to meet the needs of our various customers. Additionally all of our wines are guaranteed so if there was an issue then we would replace the bottle Kind regards, Vintage Wine and Port

Dear Guvench, I am sorry to read that you have no comments regarding your two star review. From what I can see of your Standard Delivery order placed on Saturday, it was delivered well within our 3-5 Working Day promise on the Wednesday. Please, if you have encountered any issues regarding your order that lead to your two star rating we would be more than happy to assist. Please feel free to contact us: customercare@vintagewineandport.co.uk Kind regards, Vintage Wine and Port

Thank you John for your first order with us. While we do not have Apple Pay as an available payment method, we have several other options. We hope the rest of your experience with us is five stars! Kind regards, Vintage Wine and Port