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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Reviews for vintagewineandport.co.uk
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16 Mar 2024
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No problem at all with the product or service. Very good. I had paid extra to have the gift delivered specifically on my Son's birthday though and the company were let down badly by DHL who actually delivered it 3 days late.
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Answer by vintagewineandport.co.uk
18 Mar 2024
Thank you for taking the time to leave us with your review Charles, we are pleased that you're happy with our products and services and I do apologise that due to unforeseen circumstances DHL could not deliver on the Saturday service as scheduled. I can see that a refund has been actioned for the extra postage you have paid and we do hope that despite the delay your son enjoys his lovely gift.
Kind regards,
Vintage Wine and Port
16 Mar 2024
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Easy to use the site - product easy to find and buy!!
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Answer by vintagewineandport.co.uk
18 Mar 2024
Thank you for your five star rating and feedback, we are so pleased to hear that you found our website to be user friendly and you found what you were looking for with us!
Kind regards,
Vintage Wine and Port
16 Mar 2024
Verified review
They spotted that one of my chosen wines had a leak, it was the last in stock, so they swapped it for a superior wine for the same price. Impressive customer service.
I’ve used them again since, because of this.
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Answer by vintagewineandport.co.uk
18 Mar 2024
Thank you Mark for taking the time to leave us with your kind five star review. Our packing team is incredibly diligent in checking and packing the bottles to ensure they're safe for transit so we are pleased we were able to catch this and make the exchange instead. We hope the recipient enjoys their lovely gift!
Kind regards,
Vintage Wine and Port
15 Mar 2024
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Quick and efficient
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Answer by vintagewineandport.co.uk
18 Mar 2024
Thank you very much for taking the time to leave us with your five star rating and review!
Kind regards,
Vintage Wine and Port
15 Mar 2024
Verified review
Having never bought from them I am looking forward to doing so againn
Having never bought from Vintage before. Wow simply wow. The advice on the website was terrific albeit I did ask CoPilot about what 92 points meant. The price was amazing, I wish I had bought more given that I am giving all 5 bottles away as presents. This is a reminder of why Internet shopping is so good when you stop bothering with amazon. Shipping was perfect, as can be seen by the pictures. every bottle was in air padding, the bottom the box was padded , instruction were printed big on the outside of the box, DHL dropped it literally by my bed (i am disabled). Next time I am buying alcohol as a present I am starting by looking at you. Thoroughly, thoroughly recommended. Kate
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Answer by vintagewineandport.co.uk
18 Mar 2024
Dear Kate,
Thank you very much for taking the time to leave us with your lovely review. We are so pleased to hear that you are happy with our products and services. We do hope that all of your recipients enjoy their lovely gifts and please don't forget to use your discount code as a returning customer on your next order!
Kind regards,
Vintage Wine and Port
15 Mar 2024
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Answer by vintagewineandport.co.uk
15 Mar 2024
Thank you for your star rating!
Kind regards,
Vintage Wine and Port
14 Mar 2024
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Answer by vintagewineandport.co.uk
15 Mar 2024
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
14 Mar 2024
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Very speedy delivery
Very speedy delivery, well packaged.
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Answer by vintagewineandport.co.uk
15 Mar 2024
Thank you very much for your kind five star rating and review.
Kind regards,
Vintage Wine and Port
13 Mar 2024
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Answer by vintagewineandport.co.uk
13 Mar 2024
Thank you very much for leaving us with a five star rating!
Kind regards,
Vintage Wine and Port
12 Mar 2024
Verified review
Good selections of product ranges. Useful advices from customer service. On time delivery.
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Answer by vintagewineandport.co.uk
12 Mar 2024
Thank you for your five star rating, we are very pleased to hear that you are happy with our products and services.
Kind regards,
Vintage Wine and Port
12 Mar 2024
Verified review
Great selection of products, all good quality and with unbeatable prices.
I particularly like the tag on each bottle that describes the wine.
100% recommended.
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Answer by vintagewineandport.co.uk
12 Mar 2024
Thank you very much for taking the time to leave us with your five star review. We are so pleased to hear that you are happy with our range of products and the attention to detail!
Kind regards,
Vintage Wine and Port
12 Mar 2024
Verified review
Lovely drinks, very well packaged in biodegradable material and timely delivery.
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Answer by vintagewineandport.co.uk
12 Mar 2024
Thank you very much for your kind five star review! We are so pleased to hear that you are happy with our products and services.
Kind regards,
Vintage Wine and Port
11 Mar 2024
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Delivered on time and well presented
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Answer by vintagewineandport.co.uk
11 Mar 2024
Thank you very much for your five star rating and review!
Kind regards,
Vintage Wine and Port
11 Mar 2024
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Answer by vintagewineandport.co.uk
11 Mar 2024
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
11 Mar 2024
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Answer by vintagewineandport.co.uk
11 Mar 2024
Thank you very much for leaving us with a five star rating!
Kind regards,
Vintage Wine and Port
11 Mar 2024
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Answer by vintagewineandport.co.uk
11 Mar 2024
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
7 Mar 2024
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Customer service on line was very good and able to discuss my purchase requirements and help with suggestions
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Answer by vintagewineandport.co.uk
7 Mar 2024
Thank you very much Charles for your kind five star review. Our customer service team is always happy to help where we can and we do hope you enjoy your order!
Kind regards,
Vintage Wine and Port
7 Mar 2024
Verified review
No comment.
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Answer by vintagewineandport.co.uk
7 Mar 2024
Dear Guvench,
I am sorry to read that you have no comments regarding your two star review. From what I can see of your Standard Delivery order placed on Saturday, it was delivered well within our 3-5 Working Day promise on the Wednesday. Please, if you have encountered any issues regarding your order that lead to your two star rating we would be more than happy to assist. Please feel free to contact us: customercare@vintagewineandport.co.uk
Kind regards,
Vintage Wine and Port
7 Mar 2024
Verified review
Excellent product, delivered promptly.
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Answer by vintagewineandport.co.uk
7 Mar 2024
Thank you for your five star rating and kind review!
Kind regards,
Vintage Wine and Port
5 Mar 2024
Verified review
Great store!
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Answer by vintagewineandport.co.uk
5 Mar 2024
Thank you very much for your kind five star review!
Kind regards,
Vintage Wine and Port
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