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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Reviews for vintagewineandport.co.uk
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28 Mar 2024
Verified review
Superb customer service.
Bottle of 1964 wine had a broken seal and cork disintegrated on arrival. I sent an email of complaint and within minutes I had a notification from DHL to say another bottle was on the way, followed by a customer service email to confirm. 60th birthday treat saved!!
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Answer by vintagewineandport.co.uk
2 Apr 2024
Dear Andrew,
Thank you for your kind five star review, it is unfortunate that sometimes an older cork can be compromised during transit, which is why we are unique in offering our guarantee. I am pleased we were able to resolve the issue for you.
Kind regards,
Vintage Wine and Port
27 Mar 2024
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Such an easy site to navigate & prices seem reasonable. recommended
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Answer by vintagewineandport.co.uk
27 Mar 2024
Thank you very much John for your five star review, we are so pleased to hear that you found our website to be user friendly.
Kind regards,
Vintage Wine and Port
26 Mar 2024
Verified review
I was told a signature was required!
I was told a signature was required so I stayed in but the package was left on the door step. I checked on the door bell CCTV and no attempt to ring the doorbell took place.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you for your review David, while we do advise that a signature is preferable for delivery we do also offer an option to leave with a neighbour, or to leave in a safe location if selected. I can see the parcel was delivered safely the next working day and I do hope you enjoy your bottle of Graham's 1970 Vintage Port.
Kind regards,
Vintage Wine and Port
26 Mar 2024
Verified review
EXCELLENT SERVICE EASE WITH WEBSITE ALL GOOD
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you very much Eric for your kind five star rating, we are so pleased to hear that you are happy with our website and customer service team on the online chat!
Kind regards,
Vintage Wine and Port
26 Mar 2024
Verified review
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
26 Mar 2024
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
25 Mar 2024
Verified review
Quick shipping and well packed. Great website.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you very much for taking the time to leave us with your five star review, we are so pleased to hear that you are happy with our services and found our website to be user friendly!
Kind regards,
Vintage Wine and Port
25 Mar 2024
Verified review
Speedy delivery and well packed. Any problems get sorted by Tony and the team quickly. Port's come with a little personal tasting note as well which is always appreciated.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you Zac for your kind five star rating! We are always happy to help and we are so pleased to hear that you are happy with our services all round!
Kind regards,
Vintage Wine and Port
24 Mar 2024
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Superbly packaged, promptly delivered!
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you very much for leaving us with five stars, we are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
24 Mar 2024
Verified review
As described and delivered on time.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you for your five star rating and review!
Kind regards,
Vintage Wine and Port
23 Mar 2024
Verified review
Comprehensive inventory. And based on previous purchases, quality attentive service
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you Mark for taking the time to leave us with your five star review. We are so pleased to read that you are happy with our services and products.
Kind regards,
Vintage Wine and Port
22 Mar 2024
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Speed and ease of use of website
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you very much for your five star rating and review!
Kind regards,
Vintage Wine and Port
22 Mar 2024
Verified review
Bottle labelling.
The bottle supplied which was a 1978 vintage port was a gift for a friend. the bottle looked totally different to what was ordered from the website and looked really tacky compared to what was pictured.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Dear Nick, thank you for taking the time to leave us with your feedback. All our photographs for the website are taken by our cellar manager here and our conditions report is available to read on all products. If you would like to contact us further regarding this, please do email us.
Kind regards,
Vintage Wine and Port
22 Mar 2024
Verified review
Exactly as described and photographed with very fast delivery!
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you Stephen for taking the time to leave us with your kind five star review, we are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
20 Mar 2024
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The range of products is really impressive and great value for the price!
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Answer by vintagewineandport.co.uk
21 Mar 2024
Thank you very much Luke for taking the time to leave us with your kind five star review!
Kind regards,
Vintage Wine and Port
20 Mar 2024
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Customer service and detail. Speedy dispatch. Easy to use site
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Answer by vintagewineandport.co.uk
20 Mar 2024
Thank you Ruth for your kind five star review!
Kind regards,
Vintage Wine and Port
19 Mar 2024
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Answer by vintagewineandport.co.uk
19 Mar 2024
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
18 Mar 2024
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Answer by vintagewineandport.co.uk
19 Mar 2024
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
18 Mar 2024
Verified review
Very professional and fast service.
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Answer by vintagewineandport.co.uk
18 Mar 2024
Thank you for your five star rating and review!
Kind regards,
Vintage Wine and Port
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