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Top positive review
2 Feb 2024
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As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Reviews for vintagewineandport.co.uk
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18 May 2023
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Answer by vintagewineandport.co.uk
18 May 2023
Thank you very much for your five star review.
Kind regards,
Vintage Wine and Port
17 May 2023
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Speed to respond, confirm deliver, and communicate delivery was exceptional. The website - not the easiest to navigate but overall a decent experience.
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Answer by vintagewineandport.co.uk
18 May 2023
Thank you for your review Daniel, we are very pleased to hear that you found our customer service to be exceptional. If you would like to contact us regarding any difficulties you found navigating the website please do feel free to contact us, as we appreciate any customer feedback that can help us to improve.
Kind regards,
Vintage Wine and Port
17 May 2023
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Happy in Seattle...
Package received in perfect condition with international shipping.
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Answer by vintagewineandport.co.uk
18 May 2023
Thank you Stefan, our packing team work very hard to ensure all bottles are the packaged safely for transit! We are so pleased to hear that you've received your order so quickly and safely in the United States.
Kind regards,
Vintage Wine and Port
17 May 2023
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Happy dinner 99
Excellent web site very easy to navigate round. Fast and efficient delivery.
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Answer by vintagewineandport.co.uk
17 May 2023
Thank you very much for taking the time to leave us with a five star review. We are so pleased to hear that you found our website to be user friendly and our services were efficient. We do hope the recipient enjoys their lovely gift.
Kind regards,
Vintage Wine and Port
17 May 2023
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Answer by vintagewineandport.co.uk
17 May 2023
Thank you for your five star review.
Kind regards,
Vintage Wine and Port
17 May 2023
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Special birthday
Quick service and many gift wrapping options
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Answer by vintagewineandport.co.uk
17 May 2023
Thank you very much for your five star review. We are so pleased to hear that you are happy with our services and we do hope the recipient enjoys their gift!
Kind regards,
Vintage Wine and Port
16 May 2023
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Quality item , receiver absolutely loved it .
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Answer by vintagewineandport.co.uk
16 May 2023
Thank you very much for taking the time to leave us with a five star review, we are so pleased to hear that you are happy with your item and our services.
Kind regards,
Vintage Wine and Port
14 May 2023
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Answer by vintagewineandport.co.uk
15 May 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
14 May 2023
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Efficient
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Answer by vintagewineandport.co.uk
15 May 2023
Thank you for your five star rating, we are pleased to hear that you found our services to be efficient.
Kind regards,
Vintage Wine and Port
13 May 2023
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Well run business.
The website is easy to navigate and very well laid out. Communication is clear and delivery quick. Thankyou.
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Answer by vintagewineandport.co.uk
15 May 2023
Thank you for your five star review and feedback, we are so pleased to hear that you are happy with our services!
Kind regards,
Vintage Wine and Port
13 May 2023
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Answer by vintagewineandport.co.uk
15 May 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
11 May 2023
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Answer by vintagewineandport.co.uk
11 May 2023
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
11 May 2023
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Answer by vintagewineandport.co.uk
11 May 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
10 May 2023
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Excellent quality wines and ports and fabulous customer service. I have returned many times and always been impressed.
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Answer by vintagewineandport.co.uk
11 May 2023
Thank you so much Jason for your kind five star review. We are always pleased to see a happy returning customer!
Kind regards,
Vintage Wine and Port
10 May 2023
Verified review
easy to use and quick to order. great site for buying those awkward people with everything.....so all my friends will be getting a 50 year bottle of wine on their 50th bdays !
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Answer by vintagewineandport.co.uk
11 May 2023
Thank you very much for taking the time to leave us with a five star rating and your review. We are so pleased that you found what you were looking for with us, we do hope your friends enjoy their lovely gifts!
Kind regards,
Vintage Wine and Port
9 May 2023
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Outstanding selection of ports. Easy to work with.
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Answer by vintagewineandport.co.uk
11 May 2023
Thank you for your kind five star review, we are so pleased to hear that you are happy with our range of products.
Kind regards,
Vintage Wine and Port
9 May 2023
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Good selection of port
Good selection of vintage and age statement port. Quick delivery, and very happy recipients.
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Answer by vintagewineandport.co.uk
9 May 2023
Thank you for your five star review and feedback. We are so pleased to hear that you are happy with our services and the recipient enjoyed their kind gift.
Kind regards,
Vintage Wine and Port
9 May 2023
Verified review
Delivery came a lot quicker than the estimated time (By nearly 5 days!) so my gift arrived too early, before the receivers birthday. They also didn't include the gift note which then ruined the premise behind the gift and the receiver then did not know who it was from. Disappointing.
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Answer by vintagewineandport.co.uk
9 May 2023
Thank you for taking the time to leave us with a review Laura. I am sorry that you feel your delivery arrived too quickly. Standard orders dispatch time can be up to five working days, but our team work very hard to ensure all deliveries arrive in a prompt manner. I am sorry you feel we were too efficient in the instance and that this was deserving of a one star review.
In regards to the gift note, I have confirmed with the packing team that none were left behind on the date of dispatch. We send every wine with a card that is tied around the neck of the bottle; your gift message will have been included inside this. If you would like to contact us regarding your comments please feel free to do so to customercare@vintagewineandport.co.uk
Kind regards,
Vintage Wine and Port
7 May 2023
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always fine service and fair pricing
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Answer by vintagewineandport.co.uk
9 May 2023
Thank you for taking the time to leave us with a five star rating and your feedback. We are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
7 May 2023
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Answer by vintagewineandport.co.uk
9 May 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
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